FAQ

Dear EVN,

I have just registered a new  3 phase meter  for more than a month, with the aim of producing clean ice. Now I want to move my three phase meter to a new location, what are the procedures and costs.  Thank you!

My family has 12 people, split into 4 households. We installed 2 meters. My mother and I are not the permanent residents at the place where we are living. I would like to ask if my mother and I can install another meter for our convenient use? 

How to change the name on the electricity bill from the existing house owner to the new house owner?    

How to know the customer code?  

How to pay electricity bills through ATM ?  

What procedures and documents do we have to complete when our  company wants to buy electrical substation from another company?

I would like your company to interrupt the power supply at No. 37, street 19, East Binh Tri B ward, Binh Tan District. What kinds of documents do I have to prepare?

My family is using 1 phase meter.  Due to the requirement of our business, I would like to increase the capacity by changing the one-phase to a three-phase meter.  What procedure will I need to follow and how long does it take?   

My electricity meter was burnt due to overload.  In case of replacement, how will the power company resolve and how much does this cost?  

Hello,

In the coming time, my family is going to register to establish a private enterprise and during the operation of the enterprise, we will use three-phase electric motors. I would like to know about the procedures for registering a three-phase meter. Thank you.   

Dear EVN,

I have just registered a new 3-phase meter for more than a month, with the aim of producing clean ice. Now I wish to move my three-phase meter to a new place, what are the procedures and costs? Thank you!

Is it possible for two households sharing one electricity meter to register 2 different power using ratings? If possible, what procedure is needed to increase power using ratings?

How to check the date of reading meter each month?

What is the capacity (kW) given that customers using power not for their daily life have to build their own substation?

We have two households living together in a house, can we install 1 more meter?

What is the peak hour for 3-phase power?

I have rented the land for 5 years (with contract) for aquaculture. What shall I do to purchase power?

If I want to change the meter capacity for a purpose of running a hostel, what procedure is it and how much does this change cost?

Decree No. 14/2014/NĐ-CP dated 26 February 2014 of the Government stipulating detailed execution of Electricity Law regarding Electricity safety: