EVNNPC rated at7.86 points by its Customers

Workshop of Summary Report on satisfaction assessment of power customers at 27 power utility companies under the Northern Power Corporation (EVNNPC) took place on 23rd January 2018 in Hanoi. Average score of EVNNPC in customer satisfaction assessment in 2017 reached 7.86/10 points

Mr. Vo Quang Lam - Deputy General Director of Vietnam Electricity (EVN) attending and speaking at the Workshop - Photo: Minh Tam

According to the representative of unit implementing survey - ODCManagement Consulting JSC., the average score of EVNNPC's satisfaction assessment in 2017 increased by 0.34 points comparedwith 2016’s and was 0.01 points higher than the plan assigned by EVN.

In particular, the satisfaction of all power companies has increased in comparison with that of 2016. Some units gaining outstanding growthssuch as Quang Ninh, Thai Nguyen, Lang Son Power Companies.

All target groups were assessed by customers in 27 provinces and cities that showed better results than the previous year, in which the payment of electricity bills, improvement of power quality and customer service attitude, etc., were assessed by customers as the best change.

The ODC’s consultants also clearly analyzed the reasons affecting the assessment of customers to power companies under EVNPC; at the same time, made recommendations to further improve the satisfaction of electricity customers.

According to the ODC’s consultants, in 2018, EVNNPC and its member units should promote powersafety propagation; arrange reasonable time to repair power system, timely make related notices to customers; continuously develop a friendly, professional, reliable image in the community, etc.


  • 23/01/2018 12:29
  • evn.com.vn