Frequently asked questions about Customer care account

Editorial Board of evn.com.vn would like to introduce to readers a few frequently asked questions from customers and answers from EVN Business Department on: customers’ accounts on customer-care websites.

Q1: Account logging in guide

I want to log in my account on a Power company’s website about customer care. Could you please give me instructions?

A:

Dear Valued customer,

To log in your account on customer care website:

Step 1: Open your Internet browser, enter the link to the Customer care website (for example, Web page of EVNHANOI Contact Center is: http://cskh.evnhanoi.com.vn)

Step 2: Enter your account name and password to log in (by default, this information is the customer code)

Step 3: Select your required service.

Q2: Print e-bill

Could you please tell us how to print an e-bill? Thank you!

A:

Dear Valued customer,

Printing e-bill guide is as follows:

Step 1: Open your Internet browser, enter the link to the Customer care website (for example, of EVN HANOI is http://cskh.evnhanoi.com.vn)

Step 2: Enter your account name and password to log on to the website (by default, this information is the customer code)

Step 3: In the menu on the left, find the function Lookup, click Lookup bill - payment history -> Lookup and download e-bill.

Step 4: On the home screen, select the month and year to lookup e-bill, then click the Search button and wait 1-2 seconds, the site will show you a list of e-bills.

Step 5: At the View section, customers can View bills or download e-bills. By choosing View bills, the image of electronic bills will appear along with the printer icon in the upper left corner.

Step 6: Click the printer icon in the upper left corner to print e-bill.

If you have taken these steps but still cannot log in, you should contact the Power contact center for specific instructions.

Best regards.


  • 15/07/2016 10:22
  • evn.com.vn