Business and Customer Services play Key Role within Vietnam Electricity

That is confirmed by the EVN General Director Dang Hoang An at the EVN Conference of Implementing Business Activities for 2016 to be held on 26 February in Hue City.

The conference was chaired by Mr. Dang Hoang Anh – General Director and participated by Mr. Duong Quang Thanh – Chairman of the Board of Members, Mr. Dao Hieu - Board Member, Mr. Nguyen Tan Loc – Deputy General Director and representatives from functional departments of EVN, leaders of the Power Corporations and Power Companies. 

In 2015, EVN met all the power demand for socio-economic development

In a report at the conference, Mr. Nguyen Quoc Dung-Director of  EVN Business Department said, in 2015, commercial electricity production of the whole EVN reached 143.682 billion kWh, increasing by 11.7% compared with the same period of  2014, of which the domestic commercial electricity reached 142.443 billion kWh, increasing by 11.87%. Revenue from commercial electricity reached VND 234,339 billion, an increase of 18.88% compared with the year 2014.

Power saved of the whole EVN was 3.18 billion kWh, accounting for 2.21% of the commercial electricity, equivalent to 129.8% as estimated in the plan. All the Power Corporations achieved and exceeded the plan in terms of energy savings.   

Auxiliary consumption during transmission and distribution of EVN in 2015 gained 7.94%, falling 0.55 percent compared with the same period of the previous year, 0.06% lower than the target assigned by the Prime Minister specified in Decision No. 854/QD-TTg.

Regarding power supply to rural, mountainous, Island areas and for social security: by the end of 2015, EVN has brought electricity to 100% of the districts; 99.85% of the communes, wards and towns    98.88% of the households in the country. The total number of customers to buy power directly from EVN was 23,680 million, increased by 5.66% compared with the year 2014.

The quality of customer service has also been enhanced (12/14 indicators of customer service rated over 95%), power supply reliability has also been improved.

The Power Corporations have put four additional customer service centers into operation, officially offered professional customer services throughout the country.


Chairman Duong Quang Thanh congratulated the achievements of the EVN staff in business activities in 2015  

According to reviews of the Doing Business Organization - World Bank, the electricity access index of Vietnam had the best changed result out of 10 evaluation indicators of Vietnam's business environment.

The efforts in the power service of EVN have been recognized and supported by the customers. The average score on the level of customer satisfaction in EVN 2015 was 7.27/10 points, increasing by 0.38 points compared with the year 2014.

Business activities expected to reach the top 4 in ASEAN

At the conference, EVN Chairman, Mr. Duong Quang Thanh emphasized: For the 2016-2020 period, Vietnam Electricity shall continue to hold the dominant role in ensuring power supply for the  socio-economic development of the country with the average GDP growth rate of 6.5-7% per year and the economic restructuring associated with converting the model developed in the direction of improving the high quality and efficiency.


EVN President and CEO Hoang Dang An awarding EVN flags to its units for outstanding achievements in business activities in 2015

Speaking at the conference, General Director Dang Hoang An stressed, business and customer service plays a key role in the activities of the EVN. EVN has set the target to become one of the four leading ASEAN power utilities, accordingly, business and customer service also need to be ranked top 4 in ASEAN.

On this occasion, many outstanding individuals and organizations received the Flags and Certificates of Award of the Ministry of Industry and Trade for their achievements in implementing business tasks in 2015.   


Results of Implementing business tasks in the 2011-2015 period:

- Average commercial electricity increased 10.49%, satisfying power demand for socio-economic   development.

- 98.88 % of households nationwide got access to electricity, exceeding the target set by the Government (98%) under Decision No. 854/QD-TTg.

- 23.7 million customers bought electricity directly from EVN, increased 6.2 million customers, equal to 1.35 times the number in the end of 2010. The average growth rate was 6.26% per year.

- Power loss rate reduced to 7.94%, achieved the target set by the Prime Minister (Decision No. 854/QD-TTg).

- Customer satisfaction of EVN reached the score of  7.27/10.

- Installation of electronic meters in 5 Power Corporations increased more than 16 times compared with the end of 2010. Upgrading the metering system from manual to semi-automatic and fully automatic.

- Saved 11.88 billion kWh through energy-saving programs and reduced CO2 emissions of 7,406 tons.


The goal of 2016 business of EVN:

- Commercial Electricity production reaches 159.1 billion kWh, an increase of 10.7% compared with the year 2015;

- Power loss rate of EVN: 7.7%.

- The reliability of power supply of EVN: SAIDI: 1,655 minutes, SAIFI: 12.31 times, MAIFI: 2.58 times;

- Electricity access time: 10 days (processing time of the power companies)

- Productivity increases 8-10 % compared with the year 2015. Power business could deliver profits.

- Level of customers satisfaction to EVN: 7.52 points.


  • 26/02/2016 03:01