EVN receiving the excellent digital transformation enterprise award for the consecutive 4th time
Comprehensive digital transformation in all areas
In the period of 2021-2022, EVN and its units will implement digital transformation in 5 areas: internal administration, construction investment, generation, customer service business, telecommunications, and information technology. Up to September 2022, the results of EVN's digital transformation task for the period of 2021-2022 have reached an average of 85.5%.
In the area of administration, 100% of the EVN's member units have applied the Digital - Office system, 100% of reports are created in electronic form, and 100% of managers are granted digital signatures. EVN has completed the connection between the digital office system (Digital Office) with the national document interconnection axis and officially used it from 1 January 2020, without using paper documents, connected to nearly 200 agencies. including the Government, ministries, branches, and central and local administrative agencies. In particular, EVN issued 27,000 electronic identifiers for units to send/receive electronic documents on the National Document interconnection axis.
Digitizing the area of construction investment, EVN and its member units have applied electronic project logbooks, electronic acceptance records, and electronic project file management, etc. In the first 3 months of 2022, EVN and its subordinate units have applied electronic project files for 2,950 projects, 1,207 projects applying digital signatures, 160 projects applying electronic project log books; completed testing and deploying AI in image analysis and construction supervision and applying new technologies such as 3D, UAV, BIM from design survey to project implementation. Especially, EVN is one of the pioneers in online bidding, highly appreciated by the Ministry of Planning and Investment.
In the area of generation, EVN has completed updating 97.3% of the electrical equipment data on operating at power plants and transmission lines from 110kV to 500kV. In the repair and maintenance, EVN has applied advanced repair methods such as RCM (maintenance according to reliability) for power plants and CBM (maintenance according to condition) for the power grid. In particular, EVN successfully tested the application of AI in image analysis, identification of 20 equipment objects on the line for operation monitoring, and detection of the transmission line's abnormal conditions.
Business and customer service area is the bright spots of EVN in digital transformation, bringing maximum utilities to electricity customers. To date, EVN has installed 21.1 million electronic meters, accounting for 70.9% of the total number of meters on the power grid, an important basis for collecting and exploiting data to serve customers. EVN has also provided 100% of online electricity services; multi-channel, multi-platform connection on the digital environment, helping electricity customers to register for services and connect with the power industry anytime, anywhere, 24/7. EVN has also implemented digital experiences for customers and end users to increase customer satisfaction; cared for customers in the direction of "personalization" to each customer; automated customer care, listened to and understood customers through information processing.
In particular, EVN has built the EVNCONNECT ecosystem, connecting with the following platforms: the National Public Service Portal, the electronic bill system of the General Department of Taxation, the National population database, a digital platform of Thai Nguyen ID, Hue-S; connecting with banks, e-wallets, Mobile Money, public administration centers and public service portals of provinces and cities.
In addition, EVN has also continuously improved its telecommunications infrastructure capacity, applied digital technology platforms in exploiting and deploying information technology services; building an IT foundation and architecture, a flexible digital ecosystem, maximizing the exploitation of shared services and data to accelerate the process of building and implementing digital transformation programs in EVN.
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First 7 months of 2022:
- EVN has received nearly 8.4 million requests for electricity services
- 99.9% of electricity service requests are received through online channels: National Public Service Portal, Public Administration Center, Customer Care Call Center/customer care website/customer service app on the phone mobile phone.
- 875,300 requests for "New power supply from the low-voltage grid" and "Change the subject of the electricity purchase and sale contract" on the National Public Service Portal; in which: 232,500 turns of customers have exploited information shared from the population database; 27,300 times of mining information about households in the population database.
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