EVN completes 100% of digital transformation tasks in the field of business and customer service

Vietnam Electricity (EVN) has successfully implemented the entire digital transformation task in the sectors of business and customer service set out for the period 2021 - 2022. The percentage of customers using and feeling satisfied with online electricity services is increasing.

In 2022, EVN has coordinated with ministries, branches, localities and relevant agencies to implement the Project of developing the application of population data, identification and electronic authentication for national digital transformation in the period of 2022 - 2025. The Group has connected and integrated the service of authentication and sharing of citizen information by citizen identification code through the National Population Database. For this required task, EVN completed 5 months ahead of the Prime Minister's request deadline. It, thereby, has made practical contributions to building the digital government and the digital economy.

The task of developing online electricity services is an area in which EVN has made many successful imprints on its digital transformation journey. The number of customers participating in level-4 online transactions in the two years 2021-2022 is up to 24.5 million customers, reaching the rate of 99%.

EVN has also had 3.1 million records processed in the network environment in electronic form, reaching the rate of 99%; over 5 million contracts with new customers by providing electronic power purchase contracts with the rate of 99%.

Outstanding figures in EVN's digital transformation of business and customer services in the 2021 - 2022 period of EVN Infographic

EVN and its member units have constantly developed customer care application utilities. In 2022, EVN has over 6 million customers installing applications on smartphones; The number of requests received through electronic customer care channels (Zalo, Facebook, etc.) is estimated to increase by 20% compared to that of 2021.

EVN has built a field application (Digital Workforce) for the customer service business and piloted it at Ho Chi Minh City Power Corporation and Central Power Corporation.

Another digital transformation task successfully implemented by EVN in the 2021-2022 period is to modernize the electricity metering. The number of installed electronic meters nationwide reached approximately 23.2 million/30.4 million meters, at the rate of 76%. In particular, the group has promoted the application of using QRcode/Barcode in metering management, widely deployed at power corporations.

For other digital transformation tasks, EVN has also basically completed some items such as deploying EVNHES automatic metering software, developing technical requirements for communication in remote reading meters, planning to install remote reading electronic meters up to 2025, and so on.


  • 14/04/2023 10:36
  • evn.com.vn
  • 564