6 months, the customer care centers of the power sector received and settled more than 2 million requests – Picture: Minh Tam
According to the Business Department of EVN, in the first 6 months of the year 2017, the power business units have met the standard settlement duration of the customer service at the rate over 99%. In particular, the norm for resuming power supply after faults within 2 hours reached 99.4%; notice to stop or reduce power supply in emergency reached 100%; replacement of the low voltage switchgear within 1 day reached 100%; replacement of medium voltage switchgear within 3 days reached 99.9%.
EVN has also deployed the solutions to improve the power access index. EVN issued new business processes, shortening the duration of the EVN performance to 7 days (3 day reduction in comparison with the regulations of the Ministry of Industry and Trade), and simplifying the procedures of the power sector to two procedures (reduction of one procedure).
In implementation of the Government's direction, EVN/EVNHCMC in collaboration with the General Directorate of Energy and Electricity Regulatory Authority of Vietnam (Ministry of Industry and Trade) and the departments of Ho Chi Minh City drafted 1-door mechanism in the power access and reported to the Ministry of Industry and Trade for getting approval from the Prime Minister for pilot implementation in Ho Chi Minh city.
Also according to the Business Department of EVN, 4,469 medium voltage customers were provided with new connections in the first five months of 2017, with the average resolution duration of the power sector of 5 days (2 days shorter than regulated by EVN).