In the past, Electricity staff had to go to customers' homes to collect electricity payments, but now, 100% of the annual electricity bills have been collected by EVNHANOI through non-cash payments.
Easily check and pay electricity bills on EVNHANOI's ecosystem
Currently, EVNHANOI has improved the electricity supply reliability, at the same time, making it easier for customers to access, participate, and monitor electricity services. Just need a smart mobile device with an internet connection, customers can easily use the electricity bill payment feature through electricity industry applications such as the EVNHANOI website, EVNHANOI app, Zalo OA EVNHANOI, National public service portal,...
To download and use the EVNHANOI App, customers only need to search for the keyword "EVNHANOI" on the App Store database (for the iOS operating system) and Google Play (for the Android operating system) on their mobile device. After successfully logging in, customers select the "Electric Bill Payment" feature on the home screen and choose the payment method to pay their electricity bills easily.
In addition, at the EVNHANOI App, before paying the electricity bills, customers can also look up information about electricity usage and use the electricity bill calculator to check whether the electricity industry calculated correctly or not, this helps increase transparency in Capital Electricity's customer service.
How to pay electricity bills via EVNHANOI App
In EVNHANOI's customer care ecosystem, users can also access the Website: evnhanoi.vn and the National Public Service Portal to pay electricity bills. At the EVNHANOI Website, after successfully logging in, users select the icons "Online payments" and "Payments for electric bills and other services", select the payment unit, and follow the instructions. With the National Public Service Portal, after successfully logging in, users select "Online payments", go to "Electric bill payments", enter "Electricity customer code", enter "Security code", view “Payment Amount” and make “Payments”.
It can be seen that in the 4.0 industrial revolution, the Capital's Electricity industry soon caught up and applied science and technology in business and customer service so that customers are "easy to access, easy to participate in, and easy to monitor." During the process of making electric bill payments on EVNHANOI applications, if you need advice and answers, please contact EVNHANOI Customer Care Center via hotline 19001288 (24/7 service).