On December 21, 2018 in Ha Noi, Viet Nam Electricity held a ceremony to announce the "Delivery of electricity service at level 4".
This event has important implications in the electricity service business area, demonstrating an active execution of the Government's policy in modernizing public services, promoting the development of a digital economy, showing a strong determination of a state-owned economic group on the way to a professional, friendly and modern corporation; in realization of the Prime Minister’s instructions on deploying and adopting accomplishments of the 4.0 industrial revolution. Electricity service at level 4 will meet all services required by customers from registration, receipt of results, to fully online payment.
The Announcement Ceremony on the "Delivery of electricity service at level 4" marked a new progress of EVN in familiarizing customers with electricity services through technology platforms. From December 21, 2018, to access and use services of the power industry, customers only need to communicate the power industry via online channels, from registration of until payment for electricity services. Immediately after receiving customers’ requests, power companies will contact customers and handle these requests based on the motto "Power utilities approach customers". By that way, customers will not have to go to transaction offices of the power industry at any time, all procedures will be carried out simply and conveniently, all services will be provided publicly, easy to check, easy to monitor.
Up to now, Viet Nam Electricity has provided electricity directly to over 27.6 million customers across the country; 100% of communes and 11 out of 12 island districts have been electrified by EVN from the national power grid or on-site renewable energy sources such as solar power and wind power. Since the end of 2015, EVN has established and put into operation 5 Customer Care Centers nationwide. Customer Care Centers act as the main focal points of EVN in providing electricity services to customers through the diversification of many service delivery channels such as: call centers, emails, customer care websites, or via social networks including Zalo, Facebook, etc. Diversified service delivery channels have been deployed by adoption of information technology and the delivery of online electricity services at level 3 commenced from December 21, 2017, which facilitated customers and secured transparency in transactions. As of November 2018, the power industry has completed the provision of electricity services at Public Administration Centers or through online public service portals in 60/63 provinces and cities, in which electricity services have been delivered at Public Administration Centers in 16 provinces/cities and via local online public service portals in 45 provinces/cities.
In 2018, EVN’s efforts to improve the quality of electricity supply services have been recognized by the society and customers through the improvement of a series of indicators such as: customer satisfaction index, getting electricity indicator, power supply quality indexes (SAIDI, SAIFI, etc.).
In 2018, the Getting Electricity indicator of Viet Nam was upgraded by 37 levels compared to 2017. As a result, Viet Nam was the economy making the biggest progress of Getting Electricity indicator in Southeast Asia. Viet Nam has surpassed the Philippines and currently ranks 4th in the ASEAN region – in the ASEAN-4 group. Particularly in terms of number of procedures and power supply time of the power industry, Viet Nam ranks second in the ASEAN region.
According to the report on Provincial Competitiveness Index survey - PCI 2017 of VCCI, the quality of power supply was positively assessed by businesses with significant improvements. This was the fourth consecutive year that EVN’s improvements had been recognized by the business community and EVN maintained its second position in two years 2016 and 2017. Power supply is ranked 2nd with 74% of businesses having satisfaction (a strong increase compared to 69% of 2016).
In recent years, EVN has steadily renovated and applied advanced technologies in business and customer service, improving the quality of electricity supply. EVN's efforts were assessed by the Business Council for Sustainable Development in Viet Nam as a "Viet Nam's Sustainable Enterprise in 2018" and also in the year 2018, EVN was assessed by Towards Transparency as one of the leading state-owned enterprises in information transparency.
On the occasion of Customer Appreciation Month, December 2018, Viet Nam Electricity would like to express our thanks and gratitude to all customers, entities, social organizations, press and news agencies, who have been accompanying EVN during the past time. Viet Nam Electricity is committed to further improving customer service, bettering the quality of electricity services to meet the increasing demands of customers./.
CONTACT INFORMATION:
Public Relation Department
Viet Nam Electricity
Email: banqhcd@evn.com.vn
Phone: 024.66946405 / 66946413; Fax: 024.66946402
Address: No. 11 Cua Bac Street, Truc Bach Commune, Ba Dinh District - Ha Noi
Website: www.evn.com.vn, www.tietkiemnangluong.vn