Business and customer service in 2024: targeted at approaching international standards

EVN has set out key targets for business and customer service activities in 2024, focusing all resources on ensuring electricity supply for the country's socio-economic development and people's life; improving production and business efficiency and labor productivity; implementing digital transformation and building a customer service system that approaches international standards.

The above information was mentioned at the Conference on reviewing the performance in 2023, realizing the 2024 plan of business and customer service of EVN, taking place on January 18.

Forecasting load and operating distribution grid reliably


EVN’s President and CEO Nguyen Anh Tuan chaired the Conference to review the performance in 2023 and realize the 2024 plan of Business and Customer Service taking place on the morning of January 18,  2024.

2024 is a pivotal year to complete business and customer service targets and assignments for the period 2021-2025. EVN’s President and CEO emphasized that the most important task of the business sector is together with EVN to ensure electricity supply.

EVN’s President and CEO highlighted that units in the business sector need to be properly aware of the importance and accuracy of load forecast data for planning, managing and optimally operating the power system; efforts should be put into implementing the power sales forecasting program.

  
Member of EVN's Board of Directors Cao Quang Quynh requested the units to fulfill the assigned targets for the period 2021 - 2025 according to the Resolution of the Board of Directors

Besides, expanding the electricity retail market is an important goal of EVN in 2024 and the following years. This mission is not simply to expand the market, but also an opportunity for EVN to prove that it is the best enterprise, providing the best electricity quality and services to customers. EVN requires units to prepare and well implement the taking over of power projects according to Decree No. 02/2024/ND-CP dated January 10, 2024.

Transparentizing customer services

According to the direction of EVN’s President and CEO Nguyen Anh Tuan, in the coming time, power companies must pay attention to transparentizing electricity services and customer care and promoting communication on mass media and customer care applications. "Communication campaigns must be organized in an effective way, bringing information straight to customers" – EVN’s President and CEO stated.


EVN’s Vice President Vo Quang Lam spoke at the conference

Regarding customer care activities, EVN’s President and CEO Nguyen Anh Tuan affirmed that the connection among call centers/customer care centers of power corporations is an inevitable trend. The connection among call centers must be based on comparable technologies and databases, and it is necessary to process and model response contents to ensure quality standards. Besides, it is necessary to categorize customer groups to provide the most appropriate and effective care.

The goal is to save more than 5.5 billion kWh

At the conference, according to EVN’s Vice President Vo Quang Lam, one of the important tasks of EVN's business sector this year is to implement demand-side management, non-commercial voluntary demand response, and energy-saving programs. Power corporations/power companies should work directly with all manufacturing customers consuming 1 million kWh/year or more to communicate about the 2024 electricity supply plan and deploy solutions to use electricity economically and effectively.

Aiming for Top 3 in ASEAN

Also according to EVN’s President and CEO Vo Quang Lam, in 2024, EVN will conduct a study on the utility connection index in the Business Ready (B-Ready) index set - a new project of the World Bank (WB). The purpose of the B-Ready report is to improve the business environment for private sector development in every economy in the world. The WB plans to pilot the B-Ready project during the period from 2024-2026.

After the WB announces the first version of B-Ready, EVN will study electricity access indicators in the WB's utility connection index set, evaluate the status at Power Corporations, develop specific plans to achieve utility connection targets (electrical services), and rank in the Top 3 ASEAN countries by 2025.


  • 18/01/2024 12:37
  • evn.com.vn
  • 169