The only and earliest commonly used software
According to Mr. Nguyen Quoc Dung - Director of EVN's Business Department, CMIS system plays an active role in the management and implementation of business and customer service activities in the power industry. Along with other IT systems, CMIS has contributed to creating outstanding changes in business and customer service quality.
In 2002, EVN proactively embarked on studying and developing a single and unified software to serve all electricity retailing operations in 5 power corporations.
Previously, EVN had invited foreign experts to provide consulting and supporting services. After carefully considering feasibility and long - term development strategy, EVN decided to assign EVNICT to develop the solution by itself, because only by "self-writing" the CMIS, would EVN and EVNICT be able to develop new features later on, consistent with constant innovation requirements in the field of power business and customer service.
After about 2 years of research and pilot implementation, in February 2004, CMIS, which was programmed by EVNICT, completed version 1.0. This is one of the first commonly used software developed by EVN's IT team, and the only software that meets professional requirements of EVN's power business and customer service operations. The influence of CMIS is not only reflected in the "coverage" of the system in up to 100% of member units, but also in impacts on business operations, completely changing the method of customer service, improving quality of power service.
Representative of EVNICT received Sao Khue 2016 award for the electronic invoice management system - a component of CMIS
Creating new bounce
In 2009, CMIS was successfully upgraded to version 2.0 by EVNICT, serving as a technology improvement for EVN to switch from being an electricity supplier to a customer - oriented electricity service provider. CMIS 2.0 was a support tool for EVN to transit from paper invoices to electronic invoices for 100% of customers; diversifying forms of electricity bill payment; supporting customer care information at Customer Care Centers of the power sector.
In response to new requirements of electricity service in the Industry 4.0, CMIS version 3.0 has been officially and widely deployed since 2018, supporting EVN in providing online service in the highest level, towards 100% electronic electricity services, etc. CMIS 3.0 is also recognized by the breakthrough in storing, calculating and processing data in a centralized manner at the corporation level; being connected and integrated data with many other common systems and software of EVN. EVNICT has optimized its operational efficiency, enhanced information security for the CMIS system, meeting electricity service requirements of 27 million customers in the most effective and reliable way.
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Impressive figures of CMIS 3.0:
- 14 business modules
- More than 300 features/functions
- More than 250 report samples
- 107 power companies and 623 power departments are deploying CMIS applications.
Some main functional modules of CMIS 3.0:
- Electricity supply
- Managing power purchase agreements
- Managing metering equipment
- Meter reading and electronic invoice making
- Managing payments and monitoring debts
- Managing and calculating power losses
- Making consolidated reports and business reports
- Inspecting and supervising electricity trading
- Electricity retail services and payment intermediary organizations
- Managing field equipment
- Managing customers who install rooftop solar PV systems, etc.
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