Customers in the whole country have been increasingly preferring EVN's remote service channels because of their convenience, especially in the context of complicated epidemic developments.
Among these channels, the power sector customer care center switchboard and the National Public Service Portal are the most commonly used communication channels by customers. In addition, customer care apps (applications) on smartphones are also becoming more and more familiar to customers.
For electricity bill payment, EVN encourages its customers to use non-cash online payment channels. In the first six months of 2021, the rate of non-cash electricity bill payments in EVN reached 92.14%, 0.42% higher than in the same period of 2020.
Customers can make payments online from bank accounts/apps, e-wallets, etc. Some of EVN's partners (such as banks, intermediary payment units) also have proactively implemented attractive incentives such as direct money discount, gift-giving, accumulation of bonus points... for customers when they make an online electricity bill payments.
Currently, in the digital transformation roadmap, EVN aims to build a common customer care platform for EVN to provide customer care services toward "personalization" and to create a comprehensive, consistent customer experience.
