EVN has issued Decision 103/QD-EVN dated 20 September 2021, approving the EVN business and customer service plan in the period of 2021 - 2025. According to Head of Business Department Nguyen Quoc Dung, to 2025, EVN sets a general goal: To be the main power supplier for socio-economic development and people's life; retail electricity directly to over 95% of electricity customers; 99% of households of ethnic minorities and mountainous areas can use national power grid and other suitable power sources.
By 2025, EVN will also strive to provide customer service with the same quality as the group of ASEAN 3 countries. Business activities will meet the roadmap for implementing a competitive electricity retail market.
With the concept of "Customer is the center", EVN will focus on providing customer services on digital technology and professional platform, catching up with customer service trends according to the requirements of the market and society. At the same time, EVN will improve the quality of EVN's electricity customer experience quality to the level of leading enterprises in Vietnam and access to international standards.
Member of EVN’s Member Council Cao Quang Quynh speaking at the meeting
For implementation, EVN will establish a Steering Committee for the implementation of the Business & Customer Service plan for the 2021-2025 period. The implementation of the business and customer service plan will be synchronized with the implementation of the production, construction investment, financial targets for the period 2021-2025 and annually of EVN and the power corporations.
EVN will also train and develop human resources in the field of business and customer services, with sufficient professional capacity and skills to meet new requirements in the period of 2021-2025. At the same time, EVN will communicate and build an EVN's brand image in sync with the business and customer service plan in terms of content and implementation schedule.
EVN’s Deputy General Director Vo Quang Lam chaired the meeting
EVN’s Deputy General Director Vo Quang Lam requested power corporations to promote digital transformation initiatives, actively coordinate and share information and technology between units to effectively spread and common application of digital technology solutions throughout EVN