Customers can now use electricity services anytime, anywhere, and continuously 24/7.
EVNHANOI's customer care ecosystem.
Over the past 15 years, EVNHANOI has been constantly changing, applying the achievements of the industrial revolution 4.0 and digital technology to business and customer service, thereby gradually modernizing this field, creating publicity and transparency, and helping customers easily access electricity services.
Now, with a multi-channel, multi-platform digital customer care ecosystem, Capital customers can access electricity services easily and quickly anywhere in over 30 townships, districts, and towns. These are website evnhanoi.com.vn, App EVNHANOI, Email evnhanoi@evnhanoi.vn, Fanpage EVNHANOI, Page EVN HANOI on Zalo application, Chatbot EVNHANOI on Messenger application, Customer care switchboard (24/7) 19001288, Customer transaction offices at power companies, SMS service to query electricity information via the number 8088, National Public Service Portal: dichvucong.gov.vn, etc.
In addition, thanks to the successful data exploitation from the smart meters along with the development of mobile applications, customers can not only understand their electricity consumption, reducing unnecessary doubts and questions about electricity indicators and electricity bills but also actively monitor their electricity usage situation, thereby adjusting the electricity usage method more economically and efficiently.
Especially, after 15 years, EVNHANOI has eliminated the electricity bill collections at home, innovating payment methods to help customers save time and travel costs. The efforts to optimize utilities and services, and expand customer care channels over the past time have confirmed that EVNHANOI is aiming to build the image of a true "service" corporation. All activities of the corporation are aimed at creating the best convenience for customers, based on putting the interests and satisfaction of customers as a goal to strive for.
Some digital transformation achievements in Business & Customer Service of EVNHANOI:
- 100% level 4 online electricity service provided to customers
- 100% of work records in Business & Customer Service are processed on the network environment by electronic method.
- 100% of documents and power purchase agreements (PPAs) with new customers are digitized by providing electronic PPAs.
- 100% of customers pay electricity bills by non-cash method.