Many utilities from digital applications
Boldly applying modern technologies has helped EVNHANOI to improve power supply reliability, at the same time, making it easy for customers to access, participate, and monitor electricity services. Thanks to that, EVNHANOI continuously scores points in the eyes of customers for stable and continuous power supply, convenient electricity bill payments, increasingly professional business images, and so on.
Our customer care ecosystem
Regularly take care of customers to listen to their thoughts and improve services
In the field of customer care, EVNHANOI also uses modern communication channels such as Website, social network Zalo, Facebook fanpage, email, and EVNHANOI app with Android, and iOS operating systems... updating information to customers.
To improve the efficiency of service provision with the increasingly high-quality and increasingly perfect experience, EVNHANOI has surveyed the level of customer satisfaction on the EVNHANOI Web/App, as of March 2024, the percentage of customers Customers are satisfied with electrical services (rated 4*, 5*) reaching 99.74%. In addition, every year EVNHANOI always maintains to organize care activities and disseminates to customers the power supply situation and the electricity services EVNHANOI is being implemented. Thereby, EVNHANOI can easily listen and absorb customer opinions to improve and perfect its operation.
EVNHANOI's customer care ecosystem provides the function of tracking daily/monthly electricity bills, thereby transparently recording indexes, calculating electricity bills, and looking up bills on the EVNHANOI App, placing warning modes to avoid using too much electricity.
Efforts to optimize utilities and services and expand customer care channels over time have affirmed that EVNHANOI is aiming to build its image as a Corporation that truly "serves" and brings satisfaction to electricity customers in the Capital.