Mr. Nguyen Quang Trung - Deputy General Director of EVNHANOI said that: The corporation is serving about 2.45 million customers. In 2018, commercial power output of EVNANOI is estimated at over 17.87 billion kWh, increasing by 9.23% compared to that of 2017.
EVNHANOI’s power supply reliability is improved year by year, with the target of “Always adequately meet demand on power of all customers with increasingly high quality and complete services.” Particularly, the system average interruption duration in 2018 is estimated about 480 minutes, decreasing by over 3,500 minutes compared to that of 5 years ago.
Mr. Nguyen Quang Trung - Deputy General Director of EVNHANOI giving speech at Conference
Along with ensuring power quality, the Ha Noi Power Corporation has paid special attention to administrative reform, information technology application and the modernization of electricity business process’ stages for customers to easily access - easily join - easily monitor.
In 2018, EVNHANOI has received 343,549 requests for electricity services from customers, of which the number of online requests has been 254,865, accounting for 74.2%. The corporation has developed and expanded its communication channels so that customers can proactively look up information, it also has continued to upgrade and standardize Customer care Center in increasingly professional manner. Particularly, EVNHANOI has applied robotic and artificial intelligence technologies - the achievement of Industrial Revolution 4.0 in automatic customer care on social networks and website.
EVNHANOI has provided diversified forms of electricity bill payment, encouraging customers to make non-cash payment. The proportion of customers paying via banks/intermediaries has reached more than 72%.
With efforts to improve service quality, in 2018, the customer satisfaction score is expected to reach 8 points or more, increasing by about 1.82 point over the time of assessment launching (2013).
EVNHANOI commits to constantly make efforts in completing, professionalizing, modernizing its business and customer services to meet the increasing demand of power users.
In Customer Gratitude Month 2018, EVNHANOI will repair, install power system and replace LED lights without charge for 2,100 poor households, policy families
At the conference, representatives of major customers also recognized efforts made by EVNHANOI in improving the quality of electricity services and thanked the corporation for listening, paying due attention to customers through many practical, specific actions.
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Some activities for customer gratitude of EVNHANOI in December 2018:
- Installing rooftop solar power without charge to supply power to families of war invalids and martyrs, poor households in special circumstances.
- Repairing, installing power and replacing LED lights without charge for 2,100 poor households and policy families.
- Performing industrial hygiene without charge for 150 major customers in Hanoi City.
- Organizing 31 Conferences of customer gratitude, reviewing the economical and efficient use of power and awarding Certificate of merit for Energy saving household in 2018.
- Conducting volunteer blood donation program of “4th EVN Red Week” at EVNHANOI.
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