To save time for customers, electricity staff will proactively contact and guide the implementation of electronic transactions directly at the customer's address registered on the former electricity purchase and sale contracts.
Customers only need to check the information, including full name, phone number, address of using power, email… in the contract to be signed. In case the information in the contract is correct, customer will sign it with OTP and send it to their mobile phone. In case the information (phone number, email) in the contract is not correct, the electricity staff will update it with the witness by the customer, then sign it digitally with OTP code.
During the working process, if the customer needs to make any change: the contract owner, the number of households sharing the meter, the address of using power, etc..., the electricity staff will guide the customer on the registration order through the service receiving channels such as National Public Service Portal, Website EVNHANOI, App EVNHANOI, and so on.
Completed contracts will be stored on EVNHANOI Website and EVNHANOI App for customers to easily and conveniently look it up.
|
During the implementation of electronic transactions, if customers need any advice and answer, please contact EVNHANOI Customer Care Center via call center 19001288 (24/7 service) or via channels. Customer Care in the Corporation's Customer Care ecosystem.
|