According to Mr. Nguyen Van Thanh - General Director of EVNHCMC: "By the end of 2022, EVNHCMC strives to develop the current Customer Care application (App) into a "super App", helping customers to communicate with the power industry just with a button. The "super App" will have many functions such as warning, advising customers on electricity use, linking electricity services with banks which provide payment services, linking post-meter electricity service providers, etc.”
The Corporation will study the installation of prepaid power meters for customers who need them, completing the installation of automatic reading meters. In particular, the role of the Data Center will be promoted to manage, operate and serve customers.
EVNHCMC staff guides customers to install and use the EVNHCMC Customer Care App on mobile devices
By the end of 2021, the whole Ho Chi Minh City has more than 2.6 million electricity customers. Up to now, 100% of customers in production and service business areas with power consumption from 2,000 kWh/month have been able to track their daily load chart on the customer care website. The rate of non-cash payment reached 99.59% in terms of customers and 99.38% in terms of amount. The corporation has delivered 100% online service at level 4; the online handling rate has reached 99.8%.
Processes and procedures are increasingly shortened, rationalized, digitized, and especially the electricity supply for customers through medium voltage grids have minimized procedures of the power industry. The Corporation has developed a protocol for the coordination with relevant departments and agencies to handle customers’ electricity supply requests in a timely and quick manner, contributing to the improvement of the getting electricity index by 81 levels in the period 2015 - 2018. In 2019, Vietnam's getting electricity index ranked 27th among 190 economies and 4th among ASEAN countries.