EVNSPC's medium-voltage power supply processing time keeps being further shortened

In the first 4 months of 2023, the Southern Power Corporation (EVNSPC) received and handled power supply requests for 1,610 medium voltage customers with an average processing time of 2.45 days, 4.55 days lower than the regulated time by Vietnam Electricity (EVN) and 2.55 days ahead of the regulated time by the Corporation.

In April 2023 alone, EVNSPC received and handled power supply requests for 481 medium voltage customers, with an average processing time of 2.55 days, equal to the same period in April 2022.

Additional attention will be paid to customer service activities by EVNSPC in the coming time - Photo: Ng.Tuan.

In the first 4 months of 2023, the Customer Care Center of EVNSPC recorded 25,460 customer care calls via the telephone switchboard, of which the outgoing calls on new power supply service were 23,786 calls, and the rate of customers satisfied with the new power supply service reached over 99%.

Not only reducing power supply processing time, does the delivery of electricity services by electronic mode, at level 4, also reach 100%. By the end of April 2023, the rate of customers making non-cash payments for electricity bills of EVNSPC exceeded the target assigned by EVN in 2023 by 8.14%.

In the coming time, EVNSPC will make further efforts to improve customer service with the aims of ensuring access to electricity, encouraging non-cash payment for electricity bills, and improving the performance of the receipt and handling of customers’ requests.


  • 10/05/2023 12:24
  • evn.com.vn
  • 78