How do people and businesses evaluate the services provided by EVN on National Public Service Portal?

Level of satisfaction, the progress of settlement, and online public services are the 3 criteria that Vietnam Electricity (EVN) ranked first out of 5 evaluation criteria of 21 ministries and sectors providing online public services. The results are recorded according to the set of indicators for directing, operating and evaluating the quality of people and businesses in the implementation of administrative procedures and public services in real-time on the electronic environment, published on the National Public Service Portal (NPSP).

EVN early deployment and early completion by EVN

Mr. Bui Quoc Hoan said, in December 2019, as soon as NPSP was opened, EVN was honored to be one of the first ministries and branches to be permitted by the Government to provide services on NPSP. And just 15 days after the opening of NPSP, EVN has completed the integration of level-4 online electricity services into NPSP. By August 2020, right after the online payment platform of NPSP was completed, EVN was also the first unit to convert the electricity bill payment service integrated into NPSP to the Payment Platform of the Portal according to the design model.

According to the Deputy Head of EVN Business Department, in 2022, EVN has coordinated with ministries, branches, localities and relevant agencies to implement the Project of developing the application of population data, identification and electronic authentication for national digital transformation in the period of 2022 - 2025 (Project 06). The Group has connected and integrated the service of authentication and sharing of citizen information by citizen identification code through the National Population Database. With this task, EVN completed 5 months earlier than the Prime Minister's request.

EVN is ranked first in the indicators of Settlement Progress, Online Public Services, and Satisfaction. Data source: National Public Service Portal

For the development of online electricity services, the number of EVN's customers participating in level-4 online transactions in the two years 2021-2022 is up to 24.5 million customers, reaching 99%.

According to the Index for serving people and businesses, updated on April 21, 2022 on the National Service Portal, EVN's recorded results are very positive. In the assessment of 21 ministries and sectors providing online services on the Portal, EVN took the lead in the following criteria: Satisfaction, Progress of settlement, Online public services; and ranked 2^nd on the criteria of publicity and transparency; ranked 8^th in the criteria of digitizing records. For overall assessment, EVN ranked 2^nd out of 21 ministries and sectors, with a total of 70.4 points/100 points.