Easy to access, participate, and monitor
Previously, to register for medium-voltage power supply, units had to spend a lot of time and effort traveling many times to power units during the process of completing the documents, but now it is completely done online. Procedures, instructions, forms, documents, etc., can all be downloaded and submitted online. This not only reduces costs for our unit but also brings convenience to customers in implementation.
Immediately after completing the necessary procedures, the progress of the steps in the power supply process is also updated fully and promptly, right on the online application. This has fundamentally changed the concepts when requesting electricity services; helping customers reduce effort, time, and costs, while increasing satisfaction when experiencing the services.
Information on medium-voltage power supply registration on website: evnhanoi.vn
Multi-channel approach
With just an internet connection, performing electricity services has never been easier. All procedures are guided in detail, publicly, and transparently. This helps customers to perform anywhere, anytime. EVNHANOI's use of online and electronic services has also greatly helped customers with related procedures and documents.
It is known that EVNHANOI has launched a multi-channel, multi-platform digital customer-care ecosystem such as website: evnhanoi.com.vn, EVNHANOI App, Email: evnhanoi@evnhanoi.vn, Fanpage: EVNHANOI, EVNHANOI Page on Zalo application, EVNHANOI Chatbot on Messenger application; Customer care hotline (24/7): 19001288, Customer transaction offices located at power companies, National public service portal: dichvucong.gov.vn, helping customers access electricity services easily and quickly.
Medium-voltage power supply service is put on an online platform, making not only procedures public and transparent, but also easy for customers to access, participate, and monitor the entire implementation process.
Regarding the medium-voltage grid, EVNHANOI has coordinated with the Department of Industry and Trade to carry out the interconnection of some administrative procedures between state agencies and the Electricity sector in the field of investment in the construction of medium-voltage power projects in Hanoi. If in the past years, the prescribed time for implementing the access-to-electricity index for medium-voltage power supply services was 18 days, now the average time for solving it by the Electricity sector has been shortened to 7 days (7 working days for the work under the responsibility of the Electricity sector).
EVNHANOI encourages customers to register the electricity services online. After customers register using one of the above methods, Electricity staff will contact them to guide and confirm the new power supply request from customers. If there are any problems during the implementation process, customers can contact EVNHANOI's Customer Care Center at 19001288 (24/7 service).