This year's Customer Gratitude Month program will mainly take place in December 2023 to express EVN's gratitude towards electricity customers through business & customer service activities and some social security activities. At the same time, the program will enhance the cohesion and effective practicality with electricity customers and the community by directly supporting and helping people, businesses, and customers in the safe, economical, and efficient use of power.
The program's subjects are electricity customers of EVN, people, businesses, and production and business units. In addition, during the same period, member units within EVN also shall organize the implementation of some specific social security activities depending on the conditions of each unit and the situation in each locality.
Some key activities of Customer Gratitude Month in 2023 include:
- Highly focused on ensuring a safe and stable electricity supply and improving customer service quality.
- Organizing customer conferences to listen to customer feedback, answer questions, and combine advice on safe, economical, and efficient use of power.
- Organizing to show gratitude, give gifts and thanks to industrial customers, large electricity consumers who have actively participated in coordinating power company to adjust non-commercial electrical load, shifting production hours to off-peak hours... in 2023, especially in the months of intense heat, causing electricity consumption to spike.
- Implementing new power supply programs, repair support, inspections, maintenance, and free-of-charge guidance on customers' electrical systems; Ensuring safe, economical, and efficient use of power.
- Free-of-charge meter installation, substation cleaning for businesses, and transformer testing support for customers.
- Strengthening guidance and propaganda to customers on safe, economical, and efficient use of power in daily life and production through channels (conferences, consultation via customer service hotline, App, web, messages, coordination with mass organizations, political and social agencies, etc.).
- Implementing programs and policies to encourage customers to install customer service applications (Apps), participate in online payments, and online electricity services, and switch notifications receiving to Internet channels such as Customer Service App/Email /Zalo... Coordinating with banks, payment intermediaries, and partner units to jointly deploy diverse customer care activities through giving gifts, giving bonus points, and discount vouchers for services.
In addition to the above customer service gratitude activities implemented by Power Corporations/Power Companies, units within EVN also in coordination with Power Corporations shall organize and deploy social security activities during this same period. The implementation of specific activities depends on the conditions of each unit and situation in each locality, typically::
- Organizing the implementation of a program to visit and support poor households, supporting lonely and helpless elderly people, policy families, and orphans in difficult circumstances.
- Repairing and installing new electrical systems for poor households and policy families; Supporting poor households, and policy families by replacing the lights with energy-saving LED lights.
- Working closely with the locality Provincial Youth Union in implementing the program "Light up the countryside" in the area.
- Organized the 9th "EVN Pink Week" humanitarian blood donation program in many provinces and cities, with blood donated by EVN staff and units.
The Customer Gratitude Month program has been enthusiastically participated by EVN’s units and has continuously been implemented for the past 09 years.
The organization and implementation of “Customer Gratitude Month” activities is also a practical act of gratitude towards the 69th anniversary of the Vietnam Power Industry’s Traditional Day (21 December 1954 – 21 December 2023).
Vietnam Electricity would like to express thanks and gratitude to all power users, agencies, social organizations, and news and press agencies who have been accompanying EVN over the past years. Vietnam Electricity is looking forward to further receiving support and comments from power customers, social agencies, organizations, and media agencies on all production and business activities so that EVN can continue improving much more to meet the ever-increasing requirements of society./.
CONTACT INFO:
Communication Department - Vietnam Electricity;
Email: bantt@evn.com.vn
Phone number: 024.66946405/66946413;
Address: No. 11, Cua Bac Street, Truc Bach Ward, Ba Dinh District - Hanoi;
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