Vietnam Electricity launches 2025 Customer Appreciation Month

16:48, 01/12/2025

In celebration of the 71st anniversary of the traditional day of the Vietnamese power sector (21/12/1954 - 21/12/2025), Vietnam Electricity (EVN) launched the 2025 Customer Appreciation Month under the theme: “Continuing to join hands to overcome natural disaster aftermaths, accompanying customers in using electricity safely and reliably.”

The 2025 Customer Appreciation Month is expected to take place throughout December 2025 and may be extended until before the Lunar New Year of Binh Ngo 2026, depending on the conditions of each locality. The program aims to express EVN’s gratitude to power customers through business and customer service activities, as well as social welfare initiatives. At the same time, the program strengthens connections with customers and brings practical benefits to power customers and communities by directly supporting and assisting residents and businesses in using electricity safely, economically, and efficiently.

The program targets all EVN power customers, with priority given to residents and customers in areas severely affected by storms, floods, and heavy inundation in 2025.

Key activities of the 2025 Customer Appreciation Month include:

- Focusing on restoring normal operation of the power grid in areas heavily impacted by storms and floods, ensuring a long-term safe and stable power supply.

- Supporting post-meter services, assisting customers in inspecting, reviewing, and repairing post-meter electrical systems to ensure a safe and stable electricity use; providing guidance on safe, economical, and efficient use of electricity.

- Organizing activities to introduce, promote, and guide customers in using the EVN CSKH application and the unified EVN-wide customer service hotline, following its official announcement by EVN, which is expected to be launched on December 21, 2025, implementing promotional programs and encourage customers to install the application in ways that are tailored to the specific context of each location and each unit.

- Holding customer conferences to listen to customer feedback, addressing questions, and consulting on safe, economical, and efficient electricity use.

- Expressing gratitude and presenting gifts to industrial producers and large electricity consumers who have actively cooperated with local power companies in load shifting to ensure a stable electricity supply in 2025.

- Providing free-of-charge installation of meters, cleaning substations for enterprises, and supporting transformer testing for customers.

- Enhancing communication on safe, economical, and efficient electricity use, especially fire and explosion prevention caused by electrical faults -through diversified channels (conferences, hotline consultation, the EVN app, website, messages, social media, and collaboration with media agencies and social–political organizations).

- Power Corporations and City/Provincial Power Companies work closely with local Youth Unions to implement “Rural road lighting” programs as approved.

In addition to the customer appreciation activities mentioned above, carried out by the Power Corporations/Companies, EVN units, together with Power Corporations, will organize social welfare activities, particularly in localities severely affected by natural disasters, storms, and floods in 2025. Activities will depend on each unit’s conditions and local realities, with the active participation of EVN Trade Union and Youth Union organizations. Key social welfare efforts include:

- Visiting and supporting families suffering loss of life or property due to natural disasters.

- Visiting and assisting poor households, elderly people living alone, policy beneficiary families, and orphaned children in difficult circumstances.

- Inspecting, guiding, repairing, and installing new household electrical systems to ensure safe electricity use; presenting LED lighting for customers, particularly in localities severely affected by natural disasters, storms, and floods in 2025.

- Implementing other social welfare programs in areas where EVN has infrastructure and visiting Heroic Vietnamese Mothers supported by EVN and its units during the Customer Appreciation Month.

Vietnam Electricity desires to continue receiving support and feedback from power customers, social organizations, and media agencies regarding all production and business activities, enabling EVN to improve further and fulfill its mission of “electricity going one step ahead”, meeting the increasingly high expectations of society.

Some photos about the Appreciation activities of EVN