The power company will replace the meter to resume your power supply. The power company will cooperate with the customer to implement the following steps to resolve the fault:
- Inspect and determine the cause of the meter burning.
- Prepare the minutes of tracking the use of electricity.
- Prepare labor cost estimate for the replacement.
- Calculate equipment compensation rates (meter)
- Calculate the fine of contract breach.
- Calculate costs of interruption and reduction of power supply.
The customer shall pay the above entire costs.
For further information, please contact the exchange: 19006769 or send an e-mail to: cskh@npc.com.vn of the customer care centre - Northern Power Corporation.
Thank you very much.