Mr. Ngo Tan Cu - General Director of EVNCPC. Photo: Phuong Nam
- Sir, in 2022, the electricity access index implemented by EVNCPC is only 1.6 days. Can you tell me more about the roadmap and the meaning of this figure?
Mr. Ngo Tan Cu: Having identified the important significance of the electricity access index, over the years, EVNCPC has continuously improved this index.
Given the macro business environment, the 1.6-day electricity access index is a convincing figure of the power-supply availability in the Central and Central Highlands regions in particular and Vietnam in general. Especially for foreign businesses, this good index also helps to support investment decisions and economic development in the region and the whole country.
- Administrative procedure reform is considered an important factor to help people easily access electricity, and at the same time, an important "touch point" to improve customer satisfaction. Could you tell me, has EVNCPC made any breakthroughs in administrative reform?
Mr. Ngo Tan Cu: To implement Resolution No. 19/NQ-CP dated March 18, 2014, of the Government on the main tasks and solutions to improve the business environment and enhance national competitiveness, and According to the Circular of the Ministry of Industry and Trade, the business process and the direction of Vietnam Electricity, EVNCPC has implemented many solutions to reform administrative procedures in the stage of electricity access.
Firstly, EVNCPC pioneered the implementation of power supply without paper documents. By 2022, EVNCPC has linked data with the national population database and provided utilities for customers to sign contracts with electronic signatures.
Secondly, customers do not need to go to the Electricity offices and still be power supplied. Along with the development of communication, EVNCPC publicly and transparently provides power supply processes and procedures on many media for customers to access anytime, anywhere; receives power supply requirements through many diverse channels: National Public Service Portal, website, mobile app, customer care switchboard, email, etc. We have connected a "one-stop-shop" between the Power sector and authorities in 13 provinces/cities in the medium-voltage service area.
And finally, EVNCPC supplies power without an on-site survey. This is possible because the corporation and its units have collected and completed the grid database and customer information on the geographical map over the years, which serves as the basis for surveying, supplies preparation and power supply, skipping on-site surveys before supplying power. All information from the request receiving department and directly on-site construction is shared and promptly interacted with customers.
All three solutions mentioned above have helped to shorten the electricity access time: reduce moving time, reduce document preparing time, reduce survey time, reduce information look-up time, reduce problems processing time, etc. Those are practical administrative reforms that EVNCPC brings to customers.
- Information technology is mentioned a lot in the story of improving the electricity access index of EVNCPC. Can you share more about the outstanding digital technologies that EVNCPC has applied?
Mr. Ngo Tan Cu: EVNCPC has synchronously applied many new technologies. In addition to the on-site power supply program mentioned above, EVNCPC also has a grid data and customer information platform based on digital map updates from low to medium and high-voltage power grids, customer meters, and customer information. This is a very important tool, providing full visual information for both customers and the Power sector, from direct construction force to management level, serving all stages of surveying, supplies preparing and construction tools, moving, and installing.
Besides, EVNCPC also strongly applied hotline repair technology, helping to connect customer loads without any disruption, ensuring power supply reliability, and shortening power supply time;
In addition, improvements in communication channels such as switchboards, websites, and customer care applications are also new technology applications, effectively supporting the improvement of the electricity access index.
- Electricity access index reached 1.6 days – is this the destination? Is there still room for EVNCPC to do better, sir?
Mr. Ngo Tan Cu: The goal of EVNCPC is to continue to maintain the electricity access index quality, to ensure the right power supply to customers' wishes, to create a good experience, and to improve customer satisfaction.
In fact, in our journey to improve access to electricity, EVNCPC strives to do its best. However, to achieve good results, it is necessary to have smooth coordination from local authorities and understanding, sharing, and cooperation from customers.
- Thank you, Sir!