EVNHANOI has digitized 100% of PPAs
According to EVNHANOI, as of February 2023, this corporation has signed more than 2.8 million PPAs by electronic method, reaching the rate of 100%. In order to save time for customers, EVNHANOI proactively contacted and guided the electronic transaction implementation at the registered customer's address.
The digitization of PPA in business and customer service makes it easy for customers to look up agreement information and monthly electricity bills on the website; look up other necessary information through electronic applications, monitor the PPA performing process as well as the resolving process of their service requests.
In addition, practical benefits from PPA digitization for power companies are simplifying administrative procedures, improving efficiency in storing and managing customer records, making it easier for electricity staff to look up information, especially creating data sources that can be exploited and analyzed on CMIS customer information management software, creating convenient in checking and managing customers.
The use of electronic transactions has received positive feedback from customers, which is evaluated as convenient, fast, accurate and safe in transactions. Digitizing PPAs helps customers have digital electricity service experiences, improves productivity and quality of electricity services, and increases customer satisfaction.