Just 15 days after launching the National Public Service Portal on December 24, 2019, EVN completed the integration of online electricity service level 4 into the 12/12 Portal. By August 2020, right after the Online Payment Platform of the National Public Service Portal was completed, EVN was the first to transform the already integrated electricity bill payment service into the Payment Platform of the Portal according to the designed model. EVN has instructed its member organizations and employees throughout EVN to create accounts and use online public services provided on the National Public Service Portal.
In order to reform and simplify documents in electricity services, EVN has reviewed its processes and removed documents such as application for electricity purchase, identity papers (except for identity certification by police at commune level if the customer does not have other identity papers) and replaced with information on the online transaction website and user information which is authenticated by the National Public Service Portal. For the convenience of customers, in the business process of EVN, it is allowed to add missing documents (if any) during investigation or construction process at the customer's site. By that way, the power sector can take photos of documents and verify the information at the customer's site. EVN has stepped up the implementation of electronic service delivery to establish an electronic experience on the entire journey of experiencing electricity services by the customer.
Up to now, after 1 year of integration, EVN has provided 100% of online electricity services level 4 through the National Public Service Portal. The number of requests through the Portal as of November 30, 2020 is nearly half a million. The number of files being synchronized to the Portal is nearly 1.5 million. Electricity services are always in the outstanding services of the Portal, most used by people, accounting for 77.16% of the total requests for ministries, agencies and local authorities made by the people and businesses on the National Public Service Portal.
Regarding the updating, publicization and management of EVN’s services on the national database of administrative procedures, EVN has declared 100% of online electricity services level 4 which have been already integrated into the National Public Service Portal on the national public service database system at the website provided by the Government Office, all EVN's electricity services are made available on the National Public Service Portal.
During the past time, the management and operation has been directed by EVN, with specific responsibilities being assigned to every member organization to ensure that the service delivery connection system is operated uninterruptedly. The electricity service management at quantri.dichvucong.gov.vn is regularly implemented by EVN to promptly detect and coordinate with VNPT in information processing, ensuring the consistency between the National Public Service Portal system and the service delivery system of EVN.
In the coming time, in order for the National Public Service Portal to become more and more friendly and convenient, EVN has made recommendations to the Government Office on further improving the mechanism of electronic authentication of accounts and users of the National Public Service Portal by national data sources on population and land; Early deploying the connection of public services among ministries / sectors / localities to create a "one-stop" mechanism in order to continue cutting and reducing documents and procedures to facilitate people and businesses, contributing to improving the business environment of Vietnam ./.
CONTACT INFORMATION:
Communications Department - Vietnam Electricity;
Email: bantt@evn.com.vn
Phone: 024.66946405 / 66946413; Fax: 024.66946402
Address: No. 11 Cua Bac Street, Truc Bach Commune, Ba Dinh District - Hanoi;
Website: www.evn.com.vn, www.tietkiemnangluong.vn
Fanpage: www.facebook.com/evndienlucvietnam
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