Through the CMIS system, EVNICT has supported the Power Corporations to complete their connection to the National Public Service Portal in terms of customer information, information on power supply progress on customer care websites; completed the modification and addition of functions in the CMIS program to connect and share power request data with the National Public Service Portal to meet the connection models both outside the Internet and through a private transmission line. Thanks to that, EVN has provided 100% of electricity services on the Portal. As evaluated, electricity services are in the group of outstanding services that are used most, accounting for 77.16% of the total requests of ministries, agencies, local authorities made by people and businesses on the Portal.
CMIS has been integrated with the Business and Customer Service Management Portal system deployed on the intelligent reporting platform (Business Intelligence) and the shared metering data warehouse system. This is the place to gather data, provide information and data on business and customer service activities of Power Corporations / Companies / Departments, helping the Group's leaders and professional departments to monitor, evaluate, analyze power business performance easily and quickly.
Former Minister, Chairman of the Government Office Mai Tien Dung (in the middle) congratulated EVN's collectives and individuals who were commended at the online conference on summarizing 1 year of operation of the National Public Service Portal (photograph taken before April 27, 2021). Photo: VCP
Thanks to the CMIS system, the digitization of power supply contracts has also been implemented by EVN through the following methods: Scanning, signing electricity supply contracts electronically, applying barcodes, QR codes, e-invoices, etc.
EVNICT's efforts have made an important contribution to improving the quality of EVN's customer service, which has been recognized and appreciated by customers and the society, such as: power supply reliability, increasing annual average customer satisfaction scores over time; in particular, EVN's getting electricity index improving for 6 consecutive years and ranking 27th out of 190 economies in 2019.
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CMIS is a core software, a channel for providing services to the outside, helping EVN develop in the direction of electronic transactions, non-cash payments, and establishing systems to ensure the supply of level 4 electricity services, National public services, digitizing all transactions with customers, etc.
From the CMIS software platform, Power Corporations have built their own customer care applications, site surveys, metering, customer management applications, chatbox, etc.
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