Connection in the digital space
The application of Industrial Revolution 4.0 achievements and comprehensive digital technology in all activities and at all levels has changed the management methods, leadership style, working processes, and corporate culture of EVNSPC.
Typically, the D-Office digital office system allows signing, issuing 100% of outgoing documents and receiving incoming documents (except confidential documents), creating electronic records, etc., entirely on cyberspace, thereby helping the direction and management work to be carried out promptly, saving time and improving work efficiency.
Representative of Southern Power Corporation receiving the Vietnam Digital Transformation Award 2024
In particular, EVNSPC has also connected with the General Department of Taxation and over 30 banks/payment organizations to deploy electronic invoice services and non-cash payments.
The application of video conferencing in meetings on Polycom, Zoom, MS Team, and EVNSPC platforms has brought high efficiency in saving costs and increasing labor productivity. In the first 7 months of 2024 alone, the Corporation successfully organized 411 meetings, seminars, and training sessions online, accounting for over 72% of the number of meetings held.
Digital transformation brings high efficiency to technical management and grid operation
Digital transformation also brings high efficiency in technical management, safety, construction investment, business and customer service, etc., through PMIS, IMIS, and CMIS software, etc.; achieving initial results in AI applications such as: Monitoring 110kV power grid with drones; Applying digital technology such as AI, smart cameras to recognize images to monitor contractor construction quality, labor safety on construction sites, and so on.
According to EVNSPC, as of September 2024, the Corporation has basically completed the framework tasks in 6 key areas: Production; customer service business; construction investment; telecommunications and information technology digital infrastructure along with initial results in applying artificial intelligence, thereby bringing practical efficiency to serve its customers and increasingly perfecting management and operation.
Bringing benefits to customers
Currently, EVNSPC has provided 100% of online electricity services on multi-channel, multi-platform systems such as National Public Service Portal, Public Service Portals of provinces and cities, and website: evnspc.vn, EVNSPC Customer Service app, Zalo; connecting with 30 banks/payment organizations to deploy Electronic Invoice Services, Non-cash payments, and so on.
EVNSPC Customer Care Center staff members guiding customers to experience EVNSPC Customer Care app at the Information Security in Digital Transformation Workshop, September 24, 2024 in Can Tho City
In the first 9 months of 2024, the rate of customers using level-4 online electricity services and the rate of electronic transactions by customers of the Corporation reached 100%.
As of September 2024, 4.57 million electricity customers have installed and used the customer service app or are interested in EVNSPC's Zalo OA.
EVNSPC has also applied an artificial intelligence Chatbot integrated into the customer service web/app. Accumulated to the first 9 months of 2024, there were 481,149 customer visits automatically answered by the Chatbot, an increase of 320.96% over the same period in 2023.