Mr. Tran Dinh Nhan, General Director of EVN delivered the opening speech at the conference
In the morning program, the conference focused on business, customer service and digital transformation. The technical management contents are exchanged and discussed in the afternoon session.
Mr. Nguyen Quoc Dung - Head of EVN's Business Department reported that: Up to now, EVN has completed the target of 100% of electricity services being provided online at level 4 at the National Public Service Portal, Public Administration Center and Public Service Portal of provinces/cities…
EVN has connected to the national data exchange platform - VDXP and the national data integration and sharing platform - NDXP to integrate and provide online services through the National Public Service Portal. The Group shared data with the National Population Database, integrated with the portals of ministries and sectors and platforms of the provincial/city People's Committees. In addition, EVN has connected with the electronic invoice system of the General Department of Taxation, as well as with banks, payment intermediaries, e-wallets and Mobile Money.
In 2021, up to 97.9% of dossier arising transactions between EVN and its customers are electronically carried out (up 19.9% compared to 2020 and 7.9% more than the requirement set out in the digital transformation plan); 100% of work records in the field of Business & Customer Service are electronically processed on the network environment. In customer care, the number of received requests through the Customer Care Center, the Public Administration Center and the Public Service Portal channels accounted for 99.67% of the total requests; only 0.33% are directly received at customer transaction offices.
During the working program, EVN's units presented some presentations on business and customer service and technical management such as Customer care ecosystem application, Smart grid construction, Power supply ensuring solutions when supply and demand imbalance, Repair and maintenance according to CBM power grid, etc.
On this occasion, EVN also held a ceremony to award the Third-class Labor Medal and the Prime Minister's Certificate of Merit to individuals with outstanding achievements in business and customer service.
Under the authorization of the State President, Mr. Duong Quang Thanh – Chairman of EVN’s Member Board (on the left) awarded the Third Class Labor Medal to Mr. Le Van Phuoc - Former Chairman of Member Board of Ho Chi Minh City Power Corporation for his outstanding achievements in improving the electricity access index
Under the authorization of the Prime Minister, Mr. Duong Quang Thanh – Chairman of EVN’s Member Board (on the left) awarded the Prime Minister’s Certificate of Merit to Mr. Vo Quang Lam - EVN Deputy General Director for his outstanding achievements in improving the electricity access index