In 2020, the commercial power output of the whole city will reach 20.03 billion kWh, an increase of 0.17% compared to that of the plan and 2.63% increase compared to 2019’s. SAIDI (System Average Interruption Duration Index) ) for the whole corporation is 173.50 minutes (decrease by 791 minutes compared to that in 2016). There are 5 power companies under EVNHANOI performing SAIDI index under 50 minutes including PCs Hoan Kiem, Ba Dinh, Dong Da, Cau Giay, North Tu Liem.
Also in the past year, EVNHANOI has put into operation four additional 110kV unmanned substations (namely Yen Phu, Phung, Minh Khai, Tran Hung Dao), increasing the total number of unmanned stations up to 46 substations.
Last year, EVNHANOI completed investment in the construction, renovation and energization of 21 power grid projects, meeting the plan assigned by EVN. The loss rate will be 3.67% in 2020, an increase of 0.06% compared that in 2019 and 0.23% lower than the plan assigned by EVN (3.9%). This is a great effort made by EVNHANOI in the management, operation and investment in the infrastructure development of the Capital’s power grid.
Regarding customer services and business, up to now, the percentage of customers paying electricity bills in cashless manner is estimated at 99.84%; in which the automatic deduction ratio reached 21.68% (increasing 9.03% over the same period in 2019 and surpassing 1.98% compared to that of the plan assigned by EVN). Especially, in 2020, EVNHANOI has piloted the customer care system through multi-function loyalty cards (E-point application) on mobile devices. Currently, there are more than 18,860 customers participating in experiencing services. In addition, EVNHANOI is a pioneer in building and completing a customer satisfaction survey tool on the Customer Care Website, contributing to improving customer services professionally and effectively..
General Director of EVN Tran Dinh Nhan giving his speech and assigning duties to EVNHANOI.
General Director of EVN Tran Dinh Nhan also acknowledged and appreciated that EVNHANOI has overfulfilled and finished many targets ahead of of the plan for the 5-year plan of 2016 - 2020 such as: Reducing the rate of power loss from 5.71% in 2015 to 3.72% by 2020; increasing labour productivity, ensuring employment and improving income for employees, widely deploying the automatic telemetry data collection system (EVNHES), etc.
Some production - business targets in 2021 of EVNHANOI:
- Commercial power output: ≥ 20,750 billion kWh, striving to increase by 3.5-4.5% compared to 2020’s.
- Value of capital construction investment: Estimated at VND 8,019.8 billion.
- SAIDI index: 228.6 minutes
- Labour productivity: 3,125 million kWh/person/year
- Access-to-electricity period: <4 days
The rate of online electricity service supply at level 4 reaching over 80%.