Q1: Account logging in guide
I want to log in my account on a Power company’s website about customer care. Could you please give me instructions?
A:
Dear Valued customer,
To log in your account on customer care website:
Step 1: Open your Internet browser, enter the link to the Customer care website (for example, Web page of EVNHANOI Contact Center is: http://cskh.evnhanoi.com.vn)
Step 2: Enter your account name and password to log in (by default, this information is the customer code)
Step 3: Select your required service.
Q2: Print e-bill
Could you please tell us how to print an e-bill? Thank you!
A:
Dear Valued customer,
Printing e-bill guide is as follows:
Step 1: Open your Internet browser, enter the link to the Customer care website (for example, of EVN HANOI is http://cskh.evnhanoi.com.vn)
Step 2: Enter your account name and password to log on to the website (by default, this information is the customer code)
Step 3: In the menu on the left, find the function Lookup, click Lookup bill - payment history -> Lookup and download e-bill.
Step 4: On the home screen, select the month and year to lookup e-bill, then click the Search button and wait 1-2 seconds, the site will show you a list of e-bills.
Step 5: At the View section, customers can View bills or download e-bills. By choosing View bills, the image of electronic bills will appear along with the printer icon in the upper left corner.
Step 6: Click the printer icon in the upper left corner to print e-bill.
If you have taken these steps but still cannot log in, you should contact the Power contact center for specific instructions.
Best regards.