1. Modes of registration (for electricity purchase from low voltage power networks)
a) Customers have the following options in registering electricity purchase:
- Walk-in registration: present oneself at one's local EVN office to register services;
- Mail-in registration: use telephones, emails or local EVN websites;
b) Required documents to be presented:
- For walk-in registration: submit photocopies of the required documents and show the original documents for verification at local EVN offices;
- For mail-in registration: use notarized copies of the required documents;
2. Procedures of registration
* Purchase of electricity for residential use
a) The registration dossier includes:
- A written request for electricity purchase
- One of the following documents concerning the location of the metering point (verified photocopy or notarized copy):
+ Permanent residence permit or temporary residence permit;
+ Housing ownership certificate or Housing allocation certificate or Housing purchase contract;
+ Land-use right certificate (for housing land);
+ Housing lease contract.
If none of the above-mentioned documents concerning the location of the metering point is available, a written request for electricity purchase confirmed by the People’s Committee of the district or commune in charge of that prospective electricity purchase site.
b) Regarding customers representing housing complexes or residential clusters, another document shall be added to the required application dossier: a written legal authorization of the households with the prospective joint electricity consumers in these housing complexes or residential clusters (with signatures of the representative of each household and with notarization or verification by administrative organizations of authority or confirmation by the People’s Committee of the district or commune in administrative charge of that prospective electricity purchase site.)
c) Regarding customers currently in joint consumption of electricity with (an)other customer(s) using an existing electricity meter and now requesting the installation of a separate electricity meter (under a new direct electricity purchase contract with an EVN electricity provider), the following additional documents shall be added to the application dossier:
- Permanent residence permit of the new customer requesting the new meter (verified photocopy or notarized copy);
- A written confirmation of payment of all current electricity charges of the holder of the current joint electricity purchase contract or a written assurance of the new customer requesting the new meter that (s)he has paid or will pay all his/her share of electricity charges to the current holder of the existing electricity purchase contract.
* Purchase of electricity for non-residential use
a) The registration dossier consists of the following documents:
- A written request or official correspondence of request for electricity purchase;
- A list of electrical devices and their electricity consumption modes and ratings;
- One of the following documents concerning the metering point (verified photocopy or notarized copy):
+ Housing ownership certificate;
+ Land-use right certificate;
+ Housing lease contract verified by a relevant authorized government agency;
+ Land lease contract verified by a relevant authorized government agency;
- One of the following documents concerning the customer (verified photocopy or notarized copy):
+ Business registration certificate, Branch registration certificate or Representative office registration certificate;
+ Investment license;
+ Written decision of the entity establishment.
If none of the above-mentioned documents either concerning the metering point or concerning the customer is available, a written confirmation document by a relevant administrative organization or the local authority in charge of that prospective electricity purchase site will be required.
b) As for customers planning to purchase electricity for production, business or service provision with a registered maximum electricity consumption rating of 40kW or higher, additional documents required in their application dossiers include a chart of electricity loading and the specifications of electrical equipment.
c) Customers with an expected monthly average electricity consumption of 1,000,000 kWh or higher are responsible to have measures to ensure the implementation of the contract before the electricity purchase contract comes into effect.
The value of the contract honouring guarantee is to be negotiated by the electricity purchaser and supplier, but is not to exceed 15 days’ worth of electricity charge, which is calculated on the basis of the monthly average electricity consumption registered in the electricity purchase contract and of the standard hourly electricity consumption rates.
The electricity supplier has the right to interrupt electricity supply to the purchaser in case the electricity purchaser fails to have measures to ensure contract implementation or fails to maintain the guarantee for contract honouring.
* Short-term Electricity Purchase
This kind of electricity purchase contract has a term of 3 months or shorter. If the contract is not renewed at the end of the term by the customer, the electricity supplier will complete and end the contract.
When registering for short-term electricity purchase, the customer needs to either have a bank’s guarantee or place a deposit equivalent to 1.5 month's worth of estimated electricity consumption together with the following two documents:
- A written request or official correspondence of request for electricity purchase;
- One of the following documents (verified photocopy or notarized copy): either Business registration certificate or Written decision of the entity establishment.
If none of the above-mentioned documents is available, a written confirmation document by a relevant administrative organization or the local authority in charge of that prospective electricity purchase site will be required.
3. Costs
a) The following costs are covered by the electricity supplier as an investment:
- Costs for current transformers (except as otherwise specified in the agreement); meter; protection devices dowmstream of the meter (e.g. circuit breaker, fuse, etc.); meter box; accessories to hang the meter; connection to the meter (conductors, beams, insulators, clamps, etc.);
- Labour costs for installation of the meter, the connections between the low-voltage grid and the meter, and protection devices downstream of the meter;
- Taxes and other charges as stipulated by the Government.
b) Costs related to requested services (if applicable), including:
- Material and labour costs for installation of conductors downstream of the meter (circuit breaker or fuse downstream of the meter excepted);
- Taxes and other charges as stipulated by the Government.
4. Procedures of electricity purchase: The procedures are implemented by the electricity supplier in coordination with the buyer.
Customer has demand for electricity purchase à Customer registers for service à Site survey is carried out à Electricity supply plan is specified à Charges (if applicable) are collected à Necessary approvals are obtained à Installation design is made à Meter is installed à Electricity purchase contract is signed
5. Time frame of electricity supply to customer
a) Within seven working days since receipt of the registration dossier meeting all stipulated requirements: applicable to registration dossiers of electricity purchase for residential use (via one-phase or three-phase meters) and registration dossiers of electricity purchase for non-residential use (via one-phase meter).
b) Within ten working days since receipt of the registration dossier meeting all stipulated requirements and if the low-voltage electricity grid is not overloaded: applicable to registration dossiers of electricity purchase for non-residential use (via three-phase meter).
c) If the electricity purchase request cannot be satisfied because the electricity distribution grid is either unavailable or overloaded, the electricity supplier shall notify the customer within five working days.