Many utilities, cost-efficiency
Not only in Ho Chi Minh City, at present, electricity users in 63/63 provinces/cities across the country can easily connect online electricity services of the Electricity sector, anywhere, at any time of the day, by just a computer or smartphone with an internet connection.
With practical benefits, EVN's online electricity services have been well received and appreciated by customers. On the National Public Service Portal, the services are always in the group of outstanding services that are used by the most people. EVN is also one of the few units highly appreciated by the Government leadership in pioneering the provision of online services on the Port.
Since December 2018, EVN's level-4 electricity services have met all customer requirements from registration, receipt of results to online payment. Photo: N. Huong
Keeping up with the trend
In recent years, implementing the Government's policy in developing a digital economy and a digital society, EVN has strongly applied the achievements of Industrial Revolution 4.0 to its production and business activities, including the fields of business and customer service.
In particular, grasping the trend in the era of digital technology when the percentage of people using smartphones is increasing, in addition to providing online electricity services via websites, call centers, email, the Electricity sector has promptly developed customer care applications on mobile phones. Thereby, the advantage of the strengths of technology is taken to help customers access electricity services in the most convenient way. Currently, 5 Power Corporations all have developed Customer Care APP on mobile phones, in both Android and IOS.
With the goal of providing customers with the best electricity services and experiences, in the coming years, EVN will continue to improve the quality of providing level-4 online electricity services; electricity purchase and sale contracts and electricity services are transacted electronically, and so on. EVN is to strive by the end of 2022, the rate of customers participating in level 4 online transactions will reach 90%; 100% of documentation in the field of Business & Customer Service are processed on the network environment in electronic form; the rate of customers performing the transaction in electronic form reaches 90%, and so on.