Pioneer in digital transformation, application of science and technology
In the 2020 - 2025 term, in the context of the entire Party and people promoting the implementation of the Resolution of the 13th National Party Congress, digital transformation is identified as one of the priorities, contributing to realizing the goal of developing a digital economy, digital society, and enhancing national competitiveness.
It is estimated that by the end of 2025, EVN will basically completed the digital transformation tasks for the 2021-2025 period, contributing positively to improving production and business efficiency and labour productivity throughout the Group. Shared software systems have been deployed synchronously, meeting the Group's requirements for production and business management and operation.
In the field of construction investment, the application of modern technologies such as drones, building information modeling (BIM), digital signatures, electronic construction logs, etc., has helped EVN shorten project implementation time, make documents transparent, and improve the efficiency of investment capital management.
EVN awarded Outstanding Digital Transformation Enterprise award for 4 consecutive years from 2019 - 2022
In particular, in the field of business and customer service, EVN has promoted the application of information technology, implemented digital transformation to improve service quality, and diversified electricity services to meet the increasing demands of customers and society. EVN is one of the pioneering corporations in the country in the comprehensive digitalization of customer service processes. Customer management system CMIS 4.0 has been comprehensively upgraded, serving millions of customers nationwide. In addition, the rate of electronic meters in EVN has reached 99.1%, creating a foundation for the implementation of remote measurement, smart power management, and moving towards building a smart grid.
In the field of internal management, EVN has put into operation the EVNConnect digital ecosystem and connected to the digital infrastructure of the Government and ministries, branches, and localities to maximize the exploitation of common data sources.
Breakthrough of the next term
Breakthroughs in science and technology development, innovation, and digital transformation are not only important solutions, but also strategic pillars to build EVN into a Group with modern production, business, investment, and construction methods according to international standards. Gradually become self-sufficient in technology, especially strategic technology; prioritize investment in science and technology development, innovation, and digital transformation.
Digital transformation at EVN and other units brings many benefits to electricity customers
In the coming direction, EVN will increase investment, upgrade and complete infrastructure, strongly promote science and technology activities, innovation, and digital transformation inthe Vietnam National Electricity Group.
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EVN aims to become a corporation with modern technology, comprehensive digital transformation, providing electricity services to customers with increasingly high quality, focusing on customer satisfaction.
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Some results of EVN's business renovation and customer service quality improvement, by the end of June 2025:
- 100% of electricity services are provided online at level 4 at the National Public Service Portal, Public Administration Center, and Public Service Portals of provinces/cities.
- The rate of customers paying bills in non-cash form is over 98.59%, corresponding to the amount collected at 99.74%;
- The rate of electricity service requests received through the Customer Service Center, Public Administration Center, and Public Service is approximately 100.0%;
- The rate of electronic meters of the whole EVN reaches 99.1%.
- Continue administrative reform, simplify procedures, shorten the time to supply power to new customers: The time to supply medium-voltage grid electricity is reduced to 2.5 days; The time to supply low-voltage grid electricity for residential customers is 2.58 days, and for non-residential customers is 2.69 days.
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Translator: Mạnh Hùng
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