Also in this plan, EVNHCMC strives to ensure 100% of services resolved online, meeting level 4; more than 99% of customers pay their electricity bills using non-cash forms...
EVNHCMC also ensures 100% of medium voltage power supply projects, procedures related to the power industry included, less than five days. Regarding the access-to-electricity index, EVNHCMC strives for the results assessed by Doing Business to advance by 3-5 steps compared to 2019, ranking 24/190 countries and economies.
To achieve this result, EVNHCMC will work closely with related departments and agencies to develop, connect and enhance online processing. Thanks to that, customers can track the processing progress on the system.
EVNHCMC has been trying to perfect customer care services in the digital direction
At the same time, EVNHCMC also continues to consolidate the customer management information database; review and update customer data on shared customer information systems such as CMIS, CRM, GIS, OMS, etc.; deploys electronic services, responds quickly, accurately and conveniently, ensures information security through electronic authentication (digital signature) and OTP password authentication during transaction confirmation.
EVNHCMC maintains and perfects customer care services deployed: applies Chatbot for automatic response to customers; upgrades customer care website and the customer care applications in the direction that all transactions are applied over the internet; improves customer services on mobile devices; builds EVNHCMC Customer Care Services Portal, integrates the EVNHCMC website with the customer care website; improves CRM program, combines telemetry data to analyze customer behavior, proactively informing customers in time about power quality, equipment as well as energy consumption; develops and perfects mobile applications in customer care in the direction of online interaction with the Call Center for customer care.
EVNHCMC also continues to diversify forms of electricity bill payment, promotes non-cash forms. EVNHCMC develops and implements a shared electronic payment system, in order to expand the online payment channel on the customer care website to manage strictly transactions, to create favorable conditions to customers, to deploy step by step non-cash payments according to policies of the Government and EVN.