Operating in the direction of an e-business
In the period of 2016-2022, the management scale of EVNSPC is increasing day by day. By the end of 2022, EVNSPC's commercial power output will reach 83 billion kWh, customer development will reach a figure of over 9.1 million. The Corporation signed contracts by electronic method reaching 98.31%, and the fulfillment of requests for electrical services via Internet channels accounted for more than 98%, at the same time, indicators related to operational quality such as reliability, power loss, customer satisfaction rating, etc., are getting better and better. This clearly reflects EVNSPC's efforts in science and technology application, information technology, and determination to digitize and transform in the past time.
Specifically, the application of information technology and new technologies has been concretized by EVNSPC by the Project on the development of private-use information technology and telecommunications systems, information security and technology application of Industrial Revolution 4.0 to operating, production, and business activities in the period of 2021-2025 (referred to as Project 261).
Promoting customer care through Southern Power Customer Care Center
In the field of corporate governance, EVNSPC initially built and exploited big data, thereby successfully implementing a series of information technology application systems, improving connection efficiency, and serving as a foundation for EVNSPC and each member power company to transform and operate it in the direction of an e-enterprise on the right roadmap.
100% electrical service performed online
The digital transformation program at EVNSPC is implemented synchronously according to the Digital Transformation Master Plan in Vietnam Electricity until 2022, up to 2025.
The results achieved according to the digital transformation roadmap for the period of 2021-2022 can be mentioned as the completion of the technical connection, integration of authentication services, and sharing of citizen information by citizen identification codes with the National Database through the National Public Service Portal (NPSP) for 21 member power companies. The unit connects with the General Department of Taxation and over 28 intermediary payment organizations to deploy e-invoice and non-cash payment services; connecting the internal electronic document system axis with the document interoperability axis of the Commission for Management of State Capital at Enterprises (CMSC) and get the infrastructure ready to connect with the People's Committees of the southern provinces and cities as planned.
Customers in Ba Ria-Vung Tau looking up e-invoices on the Customer Service App
EVNSPC has promoted 100% power supply service through online channels such as NPSP, Zalo, mobile phone app, Customer Service Website, etc. Customers can access electricity service anytime and anywhere.
In addition, in order to facilitate customers to pay electricity bills, the power units of the Corporation have diversified forms of collecting electricity bills without cash transactions anytime and anywhere such as automatic debiting via banks, Internet banking applications of banks, e-wallets of intermediary organizations such as Payoo, MoMo, VNPT, VNpay, Viettel bankplus, Zalo Pay, and so on.