General Director of EVN – Mr. Tran Dinh Nhan (middle) and the representatives implementing the activating ceremony “Provision of Electronic Contracts” – Photo: Hong Hoa
EVN General Director Tran Dinh Nhan said: “The implementation of providing electronic contract marks a new step in electricity trading services of EVN. This is the strong will of EVN in applying the achievement of Industry 4.0, putting electronic files, invoices, payment and transactions into EVN’s business activities and customer services, performing the Government’s policies on promptly developing the digital economy”.
Mr. Nhan also committed that EVN would meet all customers’ requirements for providing legal electricity services exactly following the announced quality, requested content and time; complying with “one-stop-shop mechanism” from receiving to completing the services; and ensure simplicity, convenience, publicity, transparency, easy check and supervision.
Mr. Vo Quang Lam – EVN Deputy Director sharing the construction process and implementing the provision of EVN’s Electronic Contract – Photo: Minh Hanh
According to Mr. Nguyen Manh Hung - Chairman of Vietnam’s Customer Protection Association, providing the electronic contracts by EVN is good news for customers across the country. As instead of directly going to transaction locations, from now on, customers only need to perform transactions via online form, saving their travel time and costs.
Provision of Electronic Contracts remarks an obvious advance of EVN in providing the electricity service – a special goods as “the national policy and the people’s livelihood”.
Economic expert Vu Dinh Anh (rightmost) testing the EVN’s Electronic Contract Service – Photo: Hong Hoa
EVN is one of the State-run businesses pioneering in providing the electronic services with high security level, ensuring customers’ information security.
In 2018, EVN provided online electricity services equivalent to Level-4 public services (the highest level prescribed by the Government). Up to now, with providing the Electronic Contracts, EVN has continued a new step in business and customers’ services.
Steps to perform electronic contract between customers and EVN
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- As by 2019, EVN has directly supplied power to more than 28.03 million customers all over the country.
- Averagely every year, EVN receives and handles over 1 million new customers for electricity service registration.
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