The only address of the portal is: www.dichvucong.gov.vn. Under its roadmap, in 2019, the National Public Service Portal connects and integrates with the public service portal and electronic one-stop-shop system of the ministries, departments and localities to pilot the provision of the online public services.
For EVN’s electricity services, there are 3 services selected by the Government, allowed to be connected and provided via the portal in the first stage: Registering and new supplying for customers using medium-voltage power, registering and new supplying for customers using low-voltage power, electricity bill payment.
With these services, when making any transaction in the Portal, customers’ files and procedure will be simplified. Some documents such as: Electricity purchase request, personal identification will be replaced by user information that has been authenticated and identified by the Portal. Thereby, the portal helps people shorten the time of performing transactions, at the same time supervise the process of implementing, evaluating, reflecting and proposing service delivery activities of the Power Sector.