EVNCPC is the first corporation completing provision of electronic power services on a large scale

Central Power Corporation (EVNCPC) completed the electronicalization of all electricity services in the region of 13 provinces of Central - Central Highlands from the beginning of October, “reaching the destination” in one month earlier than the Group’s request.

As of November 28, 2019, EVNCPC had received and handled more than 12,500 electricity service requests in the mode of electronic transaction of customers. Of those, about 70% requirement was on new power supply from low-voltage grids. This is a positive result gained, showing the people's support and response to the modern and convenient transaction mode of the Power sector.

With electronic transaction mode, when there is a need for electrical services, customers will be given electronic documents created and sign contracts with EVN by receiving one-time password (OTP) via phone message/ e-mail or digital signature

EVNCPC has started piloting the provision of electrical services in electronic transactions since 1 August 2019, in three provinces and cities: Da Nang, Gia Lai, Thua Thien - Hue.

Staff of Lien Chieu Power Company (PC Da Nang) introduces to electrical services by electronic transaction customers

Through the pilot phase, EVNCPC has rapidly expanded the electronicalization of electrical services at all power companies. EVNCPC’s leaders said that being aware of the benefits from modernizing business - customer services, the whole Corporation implemented it with determination and specific goals; at the same time, focused on ensuring information technology infrastructure to meet the requirements of electrical service business by the mode of electronic transaction.

EVNCPC’s units have also flexibly implemented and actively promoted electronic services to customers. Typically, in Da Nang, Mr. Tran Nguyen Bao An - Deputy Director of Da Nang One-Member Power Company Limited said that all customers who have demand and requirement for electrical services are introduced and supported by the company in electronic transaction mode. Thanks to that, customers can quickly approach and get acquainted; realize the convenience of the new method clearly. PC Da Nang has had the highest percentage of customers using electronic services in EVNCPC.

At the Customer Care Center of the Central Power Corporation (EVNCPC.CC) - the focal point to receive customer service requests, Mr. Nguyen Van Lien - Deputy Director of the Center said that the center has trained its consultants on the process of power supply in the mode of electronic transaction; provided detailed, specific and understandable advice to customers. At the same time, the Center has also updated information, upgraded the website and Customer Care Application to support customers with the fastest and most convenient online experience.