EVNHANOI has made efforts to provide customers with perfect services - Photo: Hoa Viet Cuong
No need to install, customers just search for "EVNHANOI CSKH" on their Facebook Messenger to access for seeking their electricity bills, metering schedule, power interruption schedule, new power supply registration and many other useful services. EVNHANOI's "Chatbot Customer Care" will automatically respond to customers’ inquiries quickly, accurately and adequately in natural language.
The remarkable advantage of "Chatbot Customer Care" over traditional customer care approaches is that it can simultaneously answer different questions, responding to different needs of a large number of customers at the same time, 24/7, directly addressing problems without being externally and emotionally affected, etc.
Another "miracle" of EVNANOI's artificial intelligence "Chatbot Customer Care" is that it can be "self - taught" to be more intelligent, more responsive to increasingly high demands of electricity customers. The future prospects for a hi-tech power industry with automated customer care have become a reality.
In the coming time, "Chatbot customer care" of EVNHANOI will continue to be completed and soon launched with automatic interactive features, proactively caring and serving customers, receiving requests for electricity services online. In parallel, it will be integrated on electronic systems such as website, customer care applications on mobile devices of EVNHANOI.