Through analyzing customers' electricity consumption data, the Southern Power Corporation (EVNSPC) has found that electricity consumption in the first 6 months of the year increased the highest in the residential customer group (16.45%) and the industrial and construction customer group (12.30%). Clearly identifying these as two "hot" spots, EVNSPC has offered specific solutions to support customers in using electricity most efficiently throughout the hot season.
Saving electricity at your fingertips with the EVNSPC’s Customer Service app
As for households, in addition to traditional communication forms of electricity saving that have been deployed over the years, an EVNSPC's breakthrough in the hot season of 2024 is to make good use of technology applications to support customers in using electricity efficiently and economically.
The Southern Power Corporation and its member units have directly guided people to install and monitor their family's electricity consumption on the EVNSPC’s Customer Service application (app). On the app, people can set up warnings when the household’s electricity consumption sharply increases, thereby helping to save electricity.
In particular, to best support customers, since the beginning of this hot season, EVNSPC has provided free calling service right on EVNSPC’s Customer Care app, thereby helping people easily contact and receive electricity-saving advice from 24/7 customer care agents.
EVNSPC’s staff guides customers to install customer service app and participate in electricity saving test
During the peak summer months, the Corporation organized a knowledge test on electricity saving for households on the EVNSPC’s customer care app. Deployed from May to July, the test has attracted more than 155 thousand customers to participate, reaching over 150% of the plan set by the Corporation.
Efficiency from load shifting
As for the industrial and construction customer group, EVNSPC has assigned its member power companies to find out the actual electricity usage needs of each business monthly. From there, counseling and communicating with each customer to motivate their participation in the voluntary load response program (DR) and load shifting.
Binh Phuoc Power Company promotes electricity-saving solutions to production facilities and businesses in province
In all 21 provinces and cities, EVNSPC has created consensus from many businesses and factories in implementing DR and load shifting. By the end of June 2024, on average, daily nearly 5,900 customers participate in load shifting as committed (reaching a rate of 97.39%), with a committed shifting capacity of 1,888MW.
EVNSPC has also signed non-commercial DR participation agreements with 7,238 customers with annual electricity consumption of 1 million kWh/year or more, with the agreed capacity of type 1 ( 2-hour advance notice) of 330.8MW; the agreed capacity of type 2 (24-hour advance notice) of 818.9MW.
With the drastic implementation of many synchronous and fundamental solutions, cumulatively in the first 6 months of 2024, the electricity saving of EVNSPC has achieved 1.06 billion kWh, equivalent to 2.3% of electricity consumption, exceeding 0.3% of the plan assigned by EVN.
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EVNSPC signs agreements with customers for electricity saving:
By the end of June 2024, EVNSPC has signed agreements with 320,943/323,742 customers, including 7,091/7,091 customers consuming from 1 million kWh (reaching 100%), 18,398/18,401 customers consuming 100,000kWh or more (reaching 99.98%).
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