Expert Bernd Hegenbuch is the Technical Director at the Urban Utility Services Company of Pforzheim City, Germany. For nearly 1 month in Vietnam (January 2024), the expert worked directly at the EVN Business Department. Three main working areas that Mr. Bernd and the EVN Business Department cooperated and exchanged include managing power load demand, electric vehicle charging stations, and improving power customer experience.
Through the working process at EVN, expert Bernd Hegenbuch highly appreciated some aspects of business and customer services that EVN has achieved, typically the modernity and utility of the customer service app, improving customer experience. The expert also appreciated the impressive working spirit and progressive learning from the Vietnamese electricity staff and said that Vietnam is expected to have great development opportunities in energy shortly
Expert Bernd Hegenbuch desires that, with shared information about what has been done in Germany, lessons learned from both successes and failures, thereby contributing to helping EVN gain more information in research and come up with suitable solutions for Vietnam.
EVN Vice President Vo Quang Lam (4th from left) meets and thanks expert Bernd Hegenbuch (5th from left)
At the meeting, EVN Vice President Vo Quang Lam thanked expert Bernd Hegenbuch for coming to EVN and directly discussing with the EVN Business Board. Recently, there have been 3 working groups of EVN actively working with the expert thereby bringing benefits to both sides. In particular, EVN's customer service field has made great strides compared to that of many countries in the region. EVN has a lot of information to share in this work.
This is the first time EVN has implemented expert placement with Germany. EVN leaders also suggested some contents that the parties can continue to discuss in the coming time such as green energy development, electricity saving, load adjustment, and so on.
The GEPP project aims to accelerate the energy transition and improve climate resilience in Europe and Germany through peer-to-peer and knowledge transfer between utilities. The GEPP project aims to support GIZ ESP's Vietnamese partners to access and learn professional knowledge from German utility service companies through the model of bringing German companies’ employees to work directly with their counterparts at Vietnamese partner offices for up to 3 months. The working content of German experts was predetermined and agreed upon by the participating parties.