Hanoi Power Corporation launches a customer care ecosystem

On the afternoon of March 12, in Hanoi, Hanoi Power Corporation (EVNHANOI) organized the launch of a customer care ecosystem on a digital platform, including 10 channels connecting customers and the electricity industry.

In particular, customer care channels such as website, app, e-mail, chatbot, EVNHANOI page on Zalo, etc., will be identified in terms of brand name, user experience, and database to help customers feel comfortable to choose, access to search and use electricity services anywhere.

Customers can actively monitor daily power consumption, set alarm thresholds for power use, and self-calculate electricity bills, etc.

A large number of delegates and guests directly experiencing EVNHANOI's digital ecosystem of customer care right at the event.

Experiencing the EVNHANOI digital ecosystem at the event, Mr. Nguyen Manh Hung - Chairman of the Vietnam Consumer Protection Association assessed that the above ecosystem is intuitive, public, transparent, helping people easily to understand about and use it.

The customer care channels are located in the ecosystem of EVNHANOI: