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14 main modules of CMIS 3.0:
- Power supply
- Management of the implementation of power supply contracts
- Management of metering equipment
- Meter reading and billing
- Payment management and debt tracking
- Management and calculation of power losses
- Checking and monitoring power trading
- Retail services
- Governance and administration
- Equipment management on field
- Utilities
- Consolidated report and business report
- System administration
- Directory of information.
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Pilot implementation of CMIS 3.0 from November 2017
CMIS is the Customer Management Information System uniformly applicable for the entire EVN, developed by the Information and Communication Technology Company (EVNICT).
CMIS version 2.0 was developed and applied at five power corporations from 2010 to October 2017, yet to meet new customer service requirements of EVN. The launch of CMIS version 3.0 with many new functional modules is expected to be a "lever" to make business activities and customer service more professional, modern, satisfying new requirements of electricity consumers, and in line with the current business procedures of EVN.
Mr. Nguyen Duc Hung, General Manager of Power Business Management Solution Division, shared: “The new data model of CMIS 3.0 allows power corporations to have a comprehensive, up-to-date inventory of customer information, being updated frequently and minimizing data latency.”
The CMIS 3.0 system is also integrated with other application systems and data warehouses (Technical Management, Power Loss Management, Customer Care Website, Payment and E-Payment Gateway, etc.), creating a foundation for EVN to develop and expand electronic payment services, customer care data deployment, etc. According to the roadmap, the CMIS 3.0 system will be piloted at two power corporations from November 2017; and will be generalized from January to June 2018.
Providing online services on Customer Care Websites
It is expected that by December 2017, five power corporations will finalize upgrading their customer care websites to provide a full range of electricity services and allow customers to make payments online.
Customers can send requests anywhere, at any time, with ease and convenience. Upon receiving online service requests, Customer Care Centers of Power Corporations will actively contact and come to customers’ houses to provide services as requested. Customers can track request handling or service provision progress which is updated on customer care websites.
Remote measurement data acquisition
In order to improve the quality of power supply to customers, EVN has set a target that by the end of 2017 all the power corporations will put into operation the remote measurement data acquisition system at public and dedicated substations.
The remote measurement data acquisition system at public and dedicated substations is an innovative technology application. It not only enables the power sector to improve labor productivity, eliminate manual measurement of technical parameters at substations, but above all it will improve the quality of customer service.
The most obvious effect outcome is seen in hot summers when the demand for electricity consumption increases sharply, overload situations are likely to occur. Previously, failure prediction was very passive and difficult, now all parameters of voltage, overcurrent, full load, phase difference, etc. of each substation are proactively monitored. Every 30 minutes, the system will update the data. As a result, the power sector can soon detect threats of failures to proactively give customers notices, at the same time timely locating and remedying the failure, consequently improving the reliability of power supply.
In particular, the remote metering system at public substations enables power units to accurately calculate the load demand of each area, district, commune and the entire city over a certain period. Based on which, the power sector can easily regulate the load, operate the power grid, as well as develop plans for upgrading, investing and rehabilitating power grids in accordance with load demands.
Together with EVNHANOI, the other power corporations have been urgently implementing procurement and installation of equipment so that by December 2017 their remote measurement data acquisition systems can be put into operation at public and dedicated substations.
These above applications promise to create remarkable progress in customer service, demonstrating the policy: the Power sector takes the initiative to access to customers, ready to serve customers under the motto "3 easy": Easy to access - Easy to participate - Easy to monitor; at the same time, helping improve labor productivity and customer service quality.