Regarding electricity payment, in order to provide many utilities to customers, in 2025, EVNCPC will continue to expand cooperation with banks and intermediary payment organizations to diversify electricity payment channels and implement programs to encourage customers to make non-cash payments.

Previously, in 2024, EVNCPC's rate of customers making non-cash payments reached 99.99%, 11.87% higher than the plan assigned by EVN (88.12%) and 0.25% higher than in 2023 (99.74%).

Electricity staff introduces the EVNCPC Customer Care application to customers

Regarding customer care, EVNCPC continues to promote digital transformation to improve customer experience in cyberspace. In 2025, EVNCPC will pilot a multi-channel customer care system solution, helping customers easily choose how to contact the power sector 24/24. At the same time, continue to promote the customer care application (app) to customers; Effectively exploiting the Zalo OA API system, providing customers with automatic lookup of electricity consumption information, etc.

EVNCPC also expects to promote data analysis, using Big data and Machine learning technologies to forecast customers' electricity consumption needs; digitize operations, bring the entire business and customer service process to the digital platform to increase processing speed, strive to achieve the goal of receiving and processing 100% of customer requests on time, aiming to improve the satisfaction of electricity customers.

Translator: Vân Ly