Enhancing electricity saving

Reporting at the conference, Head of EVN’s Business Department Nguyen Quoc Dung indicated that EVN's total power sales in 2024 are estimated to reach 275.95 billion kWh, an increase of 9.05% compared to 2023 and meeting the assigned target. In the first 11 months of 2024, EVN's power supply reliability achieved positive results with all important indicators significantly better than planned. In particular, the SAIDI index (System Average Interruption Duration Index) was 199.83 minutes, SAIFI (System Average Interruption Frequency Index) was 1.95 times/customer, MAIFI (Average number of momentary interruptions that a customer would experience during a given period) was 1.10 times/customer. These results reflect EVN's constant efforts in increasing investment, improving infrastructure, and applying technical solutions to ensure a stable, uninterrupted, and safe power supply nationwide.

EVN’s Chairman Dang Hoang An delivering keynote address at conference

In 2024, in the context of many challenges in power supply, the good performance of load response (DR) and load shifting has contributed to power supply security. Power Corporations have implemented the load response program under the direction of Vietnam Electricity based on the announcement of available capacity from the National Power System and Electricity Market Operation Company Limited (NSMO). As a result, the total number of customers having signed DR agreements reached 18,961/18,961 customers, equivalent to 100%, with a total load response potential of 2,843MW. As for the load shifting program, Power Corporations have completed signing amendments to contracts securing production following the registered schedule with 13,334 customers (100%).

As for electricity-saving activities, specific programs have been developed and implemented systematically nationwide. The total electricity saving output of Power Corporations in 2024 is estimated at 6,506 million kWh, equivalent to 2.46% of power sales.

Effective digital transformation

EVN has further reaped many successes from its digital transformation efforts, bringing benefits to both EVN and electricity customers. Of which, 100% of electricity services are provided online at level 4 at the National Public Service Portal, Public Administration Centers, and Public Service Portals of provinces/cities.

EVN has also promoted the electronicization of the entire electricity service delivery process. The rate of electronic transactions across EVN has reached 99.53%. EVN keeps on performing administrative reform, simplifying procedures, and shortening electricity supply handling duration to new customers. The duration to supply medium-voltage grid electricity is reduced to 2.47 days. The duration to supply low-voltage grid electricity to residential customers is 2.51 days, and to non-residential customers is 2.60 days.

EVN’s Board of Directors member Cao Quang Quynh speaking at meeting

Regarding non-cash payments, EVN maintains expanding cooperation with banks and intermediary payment organizations to diversify electricity payment channels, and coordinates in implementing programs to encourage customers to pay electricity bills in the form of automatic debit and make payments via Mobile money. As of the end of November 2024, the rate of customers using non-cash payments accounted for more than 97.39% of EVN's total customers. EVN's non-cash payment rate has reached 99.49%.

Regarding technical indicators, the implementation of the 2024 electricity loss rate of Power Corporations is estimated to meet and exceed the plan assigned by EVN. Regarding the installation of electronic meters and remote metering data collection, the cumulative rate of electronic meters at 5 Power Corporations has reached 95.5% as of November 2024. Thereby, modernizing the electricity metering system, implementing data analysis and exploitation, and providing daily online index lookup utilities for electricity customers.

According to the Head of EVN’s Business Department Nguyen Quoc Dung, with reference to electricity service quality, Vietnam was ranked 27th out of 190 economies by the World Bank's Doing Business (DB) in 2019 in terms of electricity access index, among the countries with the best electricity services in the ASEAN region. This achievement reflects Vietnam's efforts in simplifying procedures, shortening electricity connection time, and improving service reliability.

In 2024, the World Bank officially published the first B-Ready report (Pilot I - first-year pilot) in the pilot period of 2024-2026, assessing business environments of 50 economies. The B-Ready 2024 report ranks Vietnam in the top 20% of economies in terms of operational efficiency and the second-best 20% in terms of legal framework. In general, Vietnam's electricity services are almost on par with the leading ASEAN countries, with the potential to improve electricity service assessments in the coming years.

Head of EVN’s Business Department Nguyen Quoc Dung presenting report on reviewing business and customer service activities in 2024

Ready for 2025 goals

In 2025, EVN aims to focus on ensuring stable and uninterrupted electricity supply, meeting the needs of socio-economic development and people's lives; improving the reliability of electricity supply and customer service quality; promoting digital transformation in business and customer service, towards international standards; promoting electricity saving, supporting the development of renewable energy and effectively implementing customer supporting and accompanying policies.

Translator: Vân Ly