EVN President and CEO Nguyen Anh Tuan reports at meeting

On the morning of May 17, at the second meeting of the Government Steering Committee on science, technology, innovation, digital transformation and Project 06 chaired by Prime Minister Pham Minh Chinh - Head of the Steering Committee, Mr. Nguyen Anh Tuan, President and CEO of Vietnam Electricity (EVN) reported on the results of digital transformation in electronic payments and electronic transactions.

According to Mr. Nguyen Anh Tuan, in 2021, EVN issued a master plan for digital transformation throughout the Group, intending to make EVN operate under the digital enterprise model by 2025. By the end of 2024, EVN will basically complete the set goals, specifically, the digital transformation results will reach "Level 4" with a score of 81.89%.

Currently, most of the Group's activities are handled in a digital environment with many digital solutions and digital technologies such as AI, BigData, BI, IoT, and automation, and electronic signatures are comprehensively applied. The comprehensive digital transformation helps the management and operation of production and business to be timely, prompt, accurate, and transparent.

"Comprehensive transformation as well as thorough application of digital solutions and new digital technologies have helped EVN save costs estimated at over VND 3,000 billion/year. In particular, non-cash payment is one of the key tasks associated with efforts to modernize business operations and customer services," Mr. Nguyen Anh Tuan emphasized.

The Group has also digitized the entire Electricity Service Supply Process as a premise for EVN to provide 100% level-4 online electricity services in 2022, allowing customers to carry out all procedures online, not at the transaction counter.

In addition, EVN focuses on modernizing the metering system, which is the core infrastructure for implementing electronic payments, monitoring consumption, and managing customers in real time. By the end of 2024, 32 provinces and cities will have achieved 100% electronic meters. Currently, nationwide, the remote metering rate has reached over 95.5%.

Standardization and national data interconnection

According to the EVN President and CEO, the Group has closely coordinated with Department C06, Ministry of Public Security and Department of Administrative Procedure Control, Government Office to build and standardize the connection between EVN's system and national databases such as: Population database, National database on business registration, Electronic invoice system of the General Department of Taxation, electronic identification platform VNeID. In particular, EVN has integrated all electricity bill payment services into the National Public Service Portal, allowing people to look up bills, pay electricity bills, and track the progress of processing electricity records online with just one account.

EVN's customer care applications have fully integrated functions such as: Online electricity bill payment, bill lookup, electricity consumption history tracking... The provision of transparent, intuitive, and easy-to-understand information has helped customers grasp the electricity usage situation of their family and adjust their usage behavior more effectively and economically. EVN has also built a system to provide online electricity consumption data with flexible frequency, allowing periodic updates once a day, or for large power customers, updates can be made every 4 hours.

According to Mr. Tuan, in 2024, the rate of customers making non-cash electricity payments across EVN will reach 97.19%, an increase of 2.31 percentage points compared to that of 2023. The rate of non-cash electricity bill value will reach 99.39%, an increase of 1.08 percentage points compared to that of the previous year. From a payment system that was mainly based on cash and direct transaction forms, EVN has gradually formed a synchronous, modern, and popular non-cash payment ecosystem, contributing to realizing the goal of national digital transformation in the field of essential public services.

Regarding the future direction, the EVN President and CEO said that the Group will continue to standardize and connect data with the National Database, which is an important foundation to improve the quality of electricity service provision in the coming period. It is expected that by the end of May 2025, the Group will complete the reconciliation and synchronization of customer data with the National Population Database, thereby serving the customer identification with Citizen Identification Cards.

For corporate customers, EVN will identify them by tax codes and connect them with the National Database on Business Registration. At the same time, it will continue to work with the Ministry of Agriculture and Environment to exploit land data, thereby shortening document requirements, reducing administrative procedures, and aiming to provide electricity services that are increasingly convenient, transparent, and friendly to customers.

Translator: Mạnh Hùng