EVN aims to "electronic enterprise"

​​​​​​​This is the "destination" of EVN by the year 2020 in the application of information technology to the business and customer service of EVN.

At the Conference on Business and Customer Service of Vietnam Electricity held in Lao Cai province, EVN's Vice President Vo Quang Lam stated that EVN strives to become an "electronic enterprise" by the year 2020, with the aim of delivering modern, professional, high quality electricity services to customers.

According to Mr. Nguyen Quoc Dzung, Director of EVN's Business Department, over 27 software packages have been developed, deployed and shared throughout the Group, leading to dramatic changes in the quality of business and customer service activities, gradually creating a professional, friendly, modern image with electricity customers.

Mr. Vo Quang Lam - EVN's Vice President chaired the Conference

Typically, in the period from 2013 to 2017, the electricity metering system is shifted from manual to semiautomatic and fully automatic. Power corporations issue electronic invoices, diversifying electricity bill payment methods, bringing the most convenience to customers.

The CMIS 2.0 core system satisfactorily supports the business operation and customer service channels such as change in power tariff change, modification of business process, increase in support utilities, SMS messaging, and customer care websites, integration with systems of customer care centers, and other technical management software, etc.

The application of information technology on operation supporting smart devices is implemented in many EVN’s subsidiaries such as: Collecting electronic bills and eliminating debts via POS / tablet; applying bar code technology in the measurement management, debt elimination, etc.

In the period of 2013 - 2017, customer care centers of the power sector had been established, effectively serving customers through modern channels such as switchboards, websites, applications on mobile phones, etc.

In particular, in 2017, EVN delivered 100% of online electricity services at level 3 for 20/20 services across EVN through 5 customer care websites of Customer Care Centers and the column "EVN & Customers" of evn.com.vn website.

A conference on business and customer service was held on March 15 - 16, 2018 in Lao Cai province.

From now to 2020, EVN will develop software delivering electricity services equivalent to level 4 of public administrative service – the highest level in Vietnam today.

The application of information technology will be realized in such a way that webservice and DataBus will be applied to link and integrate data of software systems shared by EVN. EVN plans to build up centralized data warehouses at the Group level and the Corporation level, applying the achievements of industrial revolution 4.0 such as virtualization, cloud computing, artificial intelligence (AI), big data analysis and data mining technology (BI), and forecasting analysis for business administration and customer service operations.

  • 16/03/2018 10:12
  • evn.com.vn