EVN and its units have promoted the application of information technology to perform their works; strengthened online working and online meeting; enhanced online bidding; implemented plans of work-from-home regime for their employees, reduced the number of people working at office; avoided organizing direct meetings with a large number of participants, domestic and overseas business trips, etc.
EVN has implemented many solutions to ensure its task of operating the power system and supplying power to customers in the complicated spreading of the pandemic.
In the operation of the power system, EVN has drastically implemented solutions to solve the difficulties caused by the pandemic. Specifically, its key units and departments such as dispatch centers, power plants, transformer stations have prepared solutions to ensure power supply, including solutions for extreme situations. Many units have organized their operators to take rest in place after shifts, arranged separate crews, being ready for substitution, rotation, providing mutual supports, ensuring optimal allocation of human resources during the process of Covid-19 prevention.
The Group’s thermal power plants have set up plans to reserve fuel for response to shortages of input fuel; proactively coordinating with foreign contractors to come up with solutions to minimize the pandemic’s impacts on production and business activities, technical support, repair and maintenance services, etc.
EVN’s member units have developed appropriate plans and solutions to ensure stable, safe and uninterrupted operation, proactively preventing the pandemic, responding to all situations and avoiding being in passive situation.
Although some employees in some Power units have to isolate themselves in the pandemic (F2, F3, F4) in accordance with the authorities’ requirements, these units have proactively assigned personnel to substitute such employees, ensuring their task of operating the power system and supplying power to customers without interruption.
For customers, to minimize any risk, EVN has promoted the provision of online power services. Its Power Corporations enhance propaganda activities, receiving customer requests through all of their service channels. In March 2020, these Power Corporations have received 745,000 requests for power services, of which 92.5% made online and through customer care centers.
From the operation of National Public Service Portal (December 2019) to early April 2020, more than 23,000 records were processed on the portal, of which 12,700 records of power services request were received and processed by EVN, accounting for more than 50% of the total number of records processed on the portal.
Particularly, with the spirit of actively standing side by side with the people across the country to combat the disease, EVN has proactively and actively developed and proposed some plans to decrease power prices to support customers impacted by COVID-19 and reported them to the Government. While awaiting the authorities’ decision being made, the price of power sold to customers is determined based on the current price list. Upon the authorities’ official decision made, EVN shall immediately implement the price reduction, fully ensuring benefits for its customers.